Commercial Customer Success Manager in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Commercial Customer Success Manager based in the United States.

This role sits at the intersection of customer success, technical enablement, and AI-powered product adoption within a fast-scaling B2B SaaS environment. You will own a portfolio of commercial customers and guide them across their entire journey—from onboarding and integration through activation, retention, and expansion. The focus is on helping customers realize value quickly from an AI-native search and retrieval platform used to power modern applications and agent workflows. You will act as both a trusted advisor and a growth partner, blending hands-on technical guidance with strategic account management. The environment is highly dynamic, product-driven, and deeply collaborative across Product, Sales, and Engineering teams. Your insights from customer behavior will directly influence roadmap decisions and product experience improvements. This is a high-impact role for someone who thrives in high-velocity, developer-facing SaaS ecosystems.

• Own the full lifecycle of a portfolio of commercial accounts, including onboarding, activation, adoption, renewal, and expansion. Ensure customers achieve fast and sustained time-to-value.
• Drive product adoption by guiding customers through integration best practices, technical setup, and high-impact use case implementation.
• Monitor customer health, usage patterns, and engagement signals to proactively identify risks, churn indicators, and growth opportunities.
• Execute renewal cycles and identify expansion opportunities through upsell and cross-sell motions, leveraging strong commercial and analytical judgment.
• Develop scalable customer success resources such as documentation, tutorials, and implementation guides to support a high-velocity customer base.
• Partner closely with Sales, Product, and Engineering teams to ensure a seamless end-to-end customer experience and continuous product improvement.

• 2–4+ years of experience in Customer Success, Account Management, Implementation, or similar customer-facing roles within a B2B SaaS environment.
• Experience managing a high-volume portfolio of accounts with demonstrated success in retention, expansion, and customer satisfaction outcomes.
• Strong ability to navigate both technical and business-level conversations, particularly with developer-focused or API-driven products.
• Familiarity with CRM and customer success tools such as Salesforce, HubSpot, or Gainsight for tracking engagement and pipeline activity.
• Excellent communication and relationship-building skills, with the ability to quickly establish trust across diverse customer segments.
• Self-driven mindset with strong prioritization skills and the ability to thrive in fast-paced, evolving environments.
• Bonus: Familiarity with AI/LLM ecosystems or tools such as LangChain or similar frameworks.

• Competitive base salary and on-target earnings (OTE) with performance-based incentives
• Comprehensive health coverage including medical, dental, and vision insurance for employees and dependents
• 401(k) plan with employer matching contributions
• Generous paid parental leave for primary and secondary caregivers
• Remote-first work environment across the United States
• Monthly remote work stipend for internet and mobile expenses
• Life and disability insurance fully covered by the employer
• Access to career development, learning opportunities, and internal growth pathways
• Exposure to cutting-edge AI infrastructure and developer tooling projects