Commercial Immune Cells Sales Director in New Hampshire at Asterand Inc
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Job Description
The Commercial Immune Cells Sales Director is responsible for developing and managing account relationships with identified strategic customers to drive growth across BioIVT’s Immune Cells Products and Services portfolio. This role involves building and maintaining strong relationships with key clients, identifying customer needs, and presenting tailored solutions across immune cell products, cell sourcing, characterization services, and related research applications. The Commercial Immune Cells Director will be directly responsible for driving sales, including prospecting, pipeline development, deal closure, account strategy, customer satisfaction, and incremental revenue growth across assigned strategic accounts.
This includes, but is not limited to, developing deep customer knowledge, understanding partnership opportunities, defining strategic growth opportunities, and driving results through strong communication, customer support, contract negotiation, account management, and progressive business development that supports sustained annual growth in BioIVT’s Immune Cells Products and Services business.
This role is an important member of the North American Sales Leadership Team and must have the commercial judgment, drive, and interpersonal skills to succeed in a fast-paced, transformational environment.
Key Responsibilities:
- Develop trusted advisor relationships with strategic customer partners and internal BioIVT stakeholders to build and maintain long-term partnerships across a portfolio of assigned accounts, consistent with BioIVT’s long-term account strategy.
- Expand relationships with existing customers by continuously proposing Immune Cells Products and Services solutions that meet their scientific and business objectives.
Maintain and continuously enhance technical knowledge of immune cell product lines, cell sourcing capabilities, characterization services, and related market applications while consistently monitoring and communicating customer insights, market trends, and competitive activity.- Develop a business plan for each assigned account; monitor and report progress; and develop and implement tactics to exceed sales and margin goals. Take corrective action when needed to ensure goals are met.
- Provide timely and accurate demand forecasting, anticipating changes based on customer needs, donor availability, custom collection requirements, and product/service demand.
- Develop and deliver executive-level sales presentations and conduct business reviews with clearly defined action plans to drive mutual accountability with customers.
- Work with Operations, Client Services, Product Management, and Scientific Affairs to align customer needs with appropriate immune cell products, custom collections, inventory planning, and service capabilities.
- Resolve customer issues, address complaints, and coordinate internal follow-up to maintain trust and strengthen customer relationships.
- Negotiate pricing and contract terms with customers, acting upon final approval from the Regional Sales Leader in partnership with Finance and Commercial Contracts teams.
- Gain new contracts and drive associated activities to implement account strategies, influencing cross-functional stakeholders without direct authority.
- Use strong negotiation skills to close business that delivers value-added immune cell products and services to customers and supports profitable sales growth.
In addition, other duties may be assigned as the need arises.
Education & Experience:
- Bachelor’s degree in a life sciences discipline, Business, Marketing, or related field required; advanced scientific degree or MBA preferred.
- Minimum of seven years of proven sales or business development success in life sciences, with at least three years of key account management experience.
- Experience selling immune cell products, biospecimens, cell sourcing services, cell therapy research tools, or related biologics solutions into pharmaceutical, biotechnology, CRO, or academic research customers preferred.
- Strong track record of leading laterally, building relationships, and influencing without authority to accomplish business initiatives on behalf of customers.
- Proven success managing large accounts, strategic customer relationships, and segments of business.
Knowledge, Skills, Abilities
- High level of intensity, enthusiasm, and professionalism.
- Strong executive presence and high degree of self-awareness.
- Ability to quickly evaluate situations and take appropriate action to resolve issues.
- Well-founded and practiced formal problem-solving skills.
- Assertive self-starter who can operate effectively in a constantly changing environment.
- Sound business acumen, analytical capability, and consultative selling skills.
- Strong growth mindset and strategic thinking.
- Well-developed verbal and written communication skills, with the ability to prepare and deliver customer and internal communications and presentations to a variety of audiences.
- Solid organizational skills, with experience drafting and negotiating various types of contracts.
- Advanced skills in Microsoft Office suite and commercial systems, including Word, Excel, PowerPoint, Power BI, and Salesforce.com.
- Working knowledge of immune cell applications such as cell therapy, immuno-oncology, autoimmune and inflammatory disease research, immunotoxicology, biologics development, or related translational research areas preferred.
- Ability to travel up to 75% of time.
We offer a comprehensive benefit package for eligible team members, including medical, dental, vision, short-term/long-term disability, life insurance, hospital indemnity and accident insurance. We also provide a generous retirement plan with a company match. Eligible employees enjoy competitive time-off policies and a collaborative environment that promotes growth from within. Enjoy company-sponsored events for the entire team!
Join Us!
We can’t wait to work with you! At BioIVT, we believe that diversity and inclusion are key drivers of innovation and success. We are committed to creating a workplace where everyone feels valued, respected and empowered to bring their unique perspectives to the table. We seek to build a diverse team and encourage applications from people of all backgrounds, experiences and identities.
To Learn more about our mission and team culture, click here!
BioIVT is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We strongly encourage veterans and individuals with disabilities to apply and are committed to providing reasonable accommodations throughout the application and employment process.