Sr. Customer Success Manager, Enterprise in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Success Manager, Enterprise based in the United States.

This role sits at the center of long-term enterprise customer value realization, where strategic partnership and consultative expertise drive measurable outcomes. You will manage relationships with large healthcare organizations, ensuring they fully adopt and maximize the value of complex SaaS solutions. Acting as a trusted advisor, you will engage executive stakeholders, aligning business objectives with product capabilities and driving ongoing expansion opportunities. The role requires a strong ability to anticipate customer needs, mitigate risk, and guide organizations through change in fast-paced, high-impact environments. You will collaborate closely with cross-functional internal teams to ensure customer success plans are executed effectively and outcomes are achieved. This is a highly strategic, relationship-driven position where your ability to influence at all levels directly impacts retention, growth, and customer satisfaction.

This role is responsible for owning and executing enterprise customer success strategies that ensure long-term value realization, retention, and expansion across complex healthcare accounts.

• Own and deliver joint customer success plans, aligning customer and internal stakeholders around measurable business outcomes and value realization.
• Act as a strategic advisor to executive-level stakeholders, guiding customers through adoption, optimization, and expansion of solutions.
• Develop trusted, long-term relationships across customer organizations while partnering with internal teams to ensure alignment and execution.
• Identify early risk signals, proactively implement mitigation strategies, and lead turnaround or save plans for at-risk accounts.
• Serve as an escalation point for complex customer issues, managing expectations and ensuring resolution through structured engagement.
• Leverage structured customer success methodologies to anticipate challenges and deliver consistent, high-quality engagement experiences.

This role requires strong enterprise customer success or account management experience within SaaS environments, ideally in healthcare, along with the ability to operate at a strategic, executive-facing level.

• Experience in customer success, account management, or similar client-facing roles within SaaS or technology organizations.
• Proven background managing enterprise-level accounts, with responsibility for retention, growth, and long-term relationship success.
• Strong executive communication and presentation skills, with the ability to influence C-level stakeholders.
• Demonstrated ability to build trusted relationships and operate effectively in fast-paced, remote environments.
• Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies.
• Experience using CRM and customer success platforms such as Salesforce and/or Gainsight.
• Healthcare industry experience is highly valued, particularly within complex care or enterprise healthcare systems.

• Competitive base salary with performance-based bonus structure.
• Comprehensive medical, dental, and vision insurance coverage.
• Remote work flexibility within the United States.
• Retirement savings plans and financial wellness programs.
• Paid time off, holidays, and flexible leave options.
• Career development opportunities in a growing healthcare technology environment.
• Exposure to enterprise-level strategic accounts and high-impact customer programs.