Dispatcher in West Palm, Florida at Cascade Residential Servi

Job Title: Dispatcher

Company: Aztil Air Conditioning
Location: 7891 Central Industrial Dr, Suite 100, Riviera Beach, FL, 33404
Job Type: Full-Time

Job Summary:

In this position, the Dispatcher strategically creates schedules and assigns technicians to job sites based on profitability and historical performance. Strong customer service, communication, and organizational skills are essential for success in this role.

Dispatchers must possess the ability to motivate technicians while maintaining clear and concise communication. They are responsible for accurately summarizing job details for technicians and regularly communicating with customers. Dispatchers prioritize dispatching based on requested lead times and ensure customers are kept informed throughout the process.

Additionally, this role involves overseeing the efficiency of assigned technicians and ensuring their adherence to the company's policies.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to, the following:

• Maintaining responsibility for dispatching the company’s technicians in a manner that maximizes efficiency, profitability and ensures customer satisfaction.
• Outbound calling as needed to ensure technicians have full schedules every day.
• Scheduling and dispatching correct technicians to customers’ homes or businesses.
• Verifying work done, work suggested, invoicing and options sheets are properly completed.
• Following up with customers to ensure satisfaction.
• Identifying and scheduling follow-ups as needed.
• Ordering parts as required, never to leave a customer down.
• Ensuring the fleet is properly maintained and meets the company standards for cleanliness inside and out.
• Returning customer & technician calls as needed.
• Checking & replying to emails urgently.
• Maintaining accurate job summaries as technicians complete calls.
• Verifying parts usage as technicians complete calls.
• Rehashing opportunities and sending option sheet letters as needed.

At Aztil, our technicians are the backbone of our success. We invest in our people, reward strong performance, and provide the support and structure you need to succeed. If you’re driven, dependable, and ready to be part of something growing and exciting, Aztil Air Conditioning is the place for you.

Apply today to launch a rewarding career with purpose.

For immediate consideration, please apply in person or apply to the job opening.

Address:

7891 Central Industrial Dr Suite 100, West Palm Beach, FL 33404