Senior Identity Specialist- SailPoint L2 Support in at Simeio

About the Role
The Level 2 IGA Support Consultant is responsible for providing day‑to‑day operational support, maintenance, and monitoring of the Identity Governance & Administration (IGA) platform for a global pharmaceutical client. This role focuses on incident management, user lifecycle support, access governance operations, and ensuring platform stability in alignment with SOX and compliance requirements.
What You’ll Do

• Provide Level 2 operational support for the IGA platform (SailPoint Identity Security Cloud).
• Own and resolve incidents, service requests, and change requests through to closure.
• Perform standard operational and maintenance activities in line with defined SOPs and runbooks.
• Conduct regular platform health checks and ensure availability of the IGA service.
• Support user lifecycle management (Joiner, Mover, Leaver processes).
• Assist with access requests, approvals, certifications, and password management incidents.
• Generate pre‑configured reports, including audit and compliance-related reports.
• Review configurations of rules, policies, and workflows with read‑only or limited admin access.
• Collaborate with Level 1 support, Level 3 consultants, application teams, and service desk teams for issue resolution.
• Collect operational data for metrics, reporting, and continuous improvement initiatives.
• Escalate complex issues to Level 3 with clear analysis and supporting evidence.
• Participate in a global 24x7 support rotation and adhere to incident and change management processes.

What You Bring

• 3–6 years of experience in Identity & Access Management or Identity Governance & Administration support roles.
• Hands‑on experience supporting IGA platform SailPoint ISC.
• Strong understanding of:
  • User lifecycle management (JML)
  • Access provisioning and de‑provisioning
  • Access certifications and approvals
  • Password and account management
• Experience with incident, problem, and change management processes.
• Ability to perform platform health checks, monitoring, and routine maintenance.
• Familiarity with audit, compliance, and reporting requirements (SOX knowledge is a plus).
• Strong troubleshooting, documentation, and communication skills.
• Willingness to work in a 24x7 support environment.

Nice to Have

• Exposure to SailPoint Identity Security Cloud (ISC) administration.
• Basic scripting or query skills for reporting or operational support.
• Experience working in regulated industries such as pharma or healthcare.
• ITIL certification or familiarity with ITIL practices.

About Simeio and What We Do

Simeio has over 650 talented employees across the globe. We have offices in USA (Atlanta HQ and Texas), India, Canada, Costa Rica and UK.

Founded in 2007, and now backed by private equity company ZMC, Simeio is recognized as a top IAM provider by industry analysts.
Alongside Simeio’s identity orchestration tool ‘Simeio IO’ - Simeio also partners with industry leading IAM software vendors to provide access management, identity governance and administration, privileged access management and risk intelligence services across on-premise, cloud, and hybrid technology environments.
Simeio provides services to numerous Fortune 1000 companies across all industries including financial services, technology, healthcare, media, retail, public sector, utilities and education.

Diversity & Inclusion
Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our recruitment team - recruitment@simeio.com.

About Your Application
We carefully review every application we receive. If your skills and experience match our needs, we’ll be in touch. If you don’t hear from us within 10 days, please don’t be discouraged—we may retain your application for future opportunities. We also encourage you to check our careers page for other openings

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700.