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Help Desk Analyst - Onsite (Atlanta) in Atlanta, Georgia at INFO ORIGIN INC

NewSalary: $24.00 - $29.00/hrJob Function: Customer Service
INFO ORIGIN INC
Atlanta, Georgia, 30301, United States
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Job Description

Position Title
Help Desk / Service Desk Support Analyst III
Position Type
Contract
Duration
Long Term
Interview Type
Web Cam
Country
USA
Work Location
Atlanta, GA
Work Preference
Onsite

Help Desk / Service Desk Support Analyst III

We are hiring a Senior IT Support Analyst (Tier-3 Support) to provide advanced technical support within a large K-12 school district environment.

Responsibilities:
  • Resolve complex IT support and infrastructure issues
  • Support Microsoft 365, Google Workspace, Active Directory, and networking environments
  • Handle escalated incidents and major outages
  • Work with cybersecurity, systems, and network teams
  • Mentor Tier-1 and Tier-2 support staff
  • Improve troubleshooting processes and documentation
Requirements:
  • 5+ years of advanced IT support experience
  • Strong troubleshooting and customer support skills
  • Experience with ServiceNow or other ITSM tools
  • Knowledge of Windows, networking, O365, Azure AD/Entra ID
  • K-12 or education environment experience preferred
Preferred Skills:
  • Active Directory
  • Endpoint Management
  • VPN/DNS/DHCP
  • SSO
  • Automation/Scripting

Apply now if you enjoy solving complex technical problems and supporting enterprise IT operations.

Job Location

Atlanta, Georgia, 30301, United States

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