PATIENT FINANCIAL COUNSELOR in Gillette, Wyoming at Campbell County Health

ABOUT CAMPBELL COUNTY HEALTH

Campbell County Health (CCH) is more than just a hospital—we are a comprehensive healthcare system serving northeast Wyoming. Our organization includes Campbell County Memorial Hospital, a 90-bed acute care community hospital in Gillette; Campbell County Medical Group, featuring nearly 20 specialty and primary care clinics—including locations in Wright and Hulett; and The Legacy Living & Rehabilitation Center, a long-term care facility.

To be responsive to our employee’s needs we offer:

• Generous PTO accrual (increases with tenure)
• Paid sick leave days
• Medical/Dental/Vision
• Health Savings Account, Flexible Spending Account, Dependent Care Savings Account
• 403(b) with employer match
• Early Childhood Center, discounted on-site childcare
• And more! Click here to learn more about our full benefits package

JOB SUMMARY

The Patient Financial Counselor provides financial counseling to patients and families and collects payments in accordance with Campbell County Health (CCH) policies and established credit and collection guidelines.

ESSENTIAL FUNCTIONS

• Creates and approves payment arrangements.
• Reviews different payment options with patients and possible financial assistance.
• Reviews all self-pay accounts.
• Documents all payment agreements.
• Utilizes sound financial counseling processes to visit with patients, and/or fiscally responsible family members to establish payment processes.
• Collects self-pay monies due, by utilizing correspondence, personal phone calls, or face-to-face counseling, following the organizations credit and collections guidelines and policies and procedures.
• Assists patient in identifying any potential alternative resources for the uninsured or underinsured patients and follow through with internal financial assistance programs as necessary.
• Assists patients with Medicaid and Supplemental Security Income applications and refers patients to other social services as applicable.
• Ensures superior ongoing patient satisfaction and customer service.
• Is proficient in practice management software applications for A/R management, registration, chart, and reporting.
• Gathers, prepares, and organizes all required financial assistance paperwork for review and approval.
• Regularly reviews aging reports to identify accounts for follow-up or collection procedures.
• Regularly identifies and prepares appropriate documentation for account adjustments for management approval.
• Prepares a list of patient accounts to include name, date, account number, and any other required identifying information, and electronically processes to the collection agency. Communicates all pertinent information necessary for the vendors to process and collect monies due.
• Maintains a professional working relationship with outside vendors for collection and long-term payment processes.
• Prepares refunds due to the patient and sends to management for approval within 30 days of identifying the credit balance.
• Maintains patient files with appropriate documentation.
• Records in computer system, all telephone contact, written correspondence, sent or received, and any other information pertaining to an account.
• Responsible for business office customer service and patient and staff inquiries to be handled in a timely, cooperative, professional, and efficient manner while assuring that all credit and collection policies are followed.
• Supports and performs, as necessary, follow-up procedures necessary to collect all monies.
• Maintains confidentiality of all personnel and patient care and relations information.
• Actively participates in strategic planning for the department and organization.
• Actively participates in Customer/ Guest Relations and Mandatory Education programs.
• Regularly attends staff meetings.
• Must be free from governmental sanctions involving health care and/or financial practices.
• Complies with the hospital’s Corporate Compliance Program including, but not limited to, the Code of Conduct, laws and regulations and hospital and departmental policies and procedures.
• Other duties as assigned. This list is non-exhaustive.

JOB QUALIFICATIONS

• Education
  • High School Diploma/GED
• Experience
  • One-year of medical billing or collection experience preferred.