Rehabilitation Services Supervisor in Snoqualmie, Washington at Snoqualmie Valley Hospital

At Snoqualmie Valley Health, we're not just in the business of healthcare; we're in the business of empowering our community to live boldly and live well. Our commitment to excellence and innovation calls for team members who will build trust, obsess over excellence, lead innovation, and deepen connections within our community. We are guided by our core values, and we're looking for someone who can embody those principles as part of our dynamic and growing team.

Located in a trailblazing, adventure-loving town at the base of the Cascades, Snoqualmie Valley Health is an independent public hospital district serving a vibrant community that thrives on both adventure and connection. This is more than a job—it's an opportunity to be part of something bigger.

JOB TITLE: Rehabilitation Supervisor

DEPARTMENT: Rehabilitation Services (Inpatient & Outpatient)

CLASSIFICATION: Non-exempt

REPORTS TO: Director of Rehabilitation and Wellness

POSITION SUMMARY:

The Rehabilitation Supervisor provides clinical and operational leadership across both inpatient and outpatient rehabilitation services, while continuing to deliver direct patient care, including care coordination, care planning, patient evaluation, and implementation of quality therapy services. This role serves as the first level of formal people leadership for the rehabilitation team, holding accountability for team performance objectives and results, coaching and developing staff, and supporting department plans that advance the organization's mission, vision, and values. The role also carries accountability for day-to-day operational and revenue-integrity functions, including documentation and billing defensibility, referral and denial tracking, and consistent patient engagement follow-up, across both settings. Performs duties in a manner that promotes the rehab and multidisciplinary team concept and reflects the facility's mission and values.

Note on Clinical Caseload: This role's clinical caseload is transitional. Until the department's approved 0.8 FTE SLP hire is onboarded and clinically ramped, the Rehabilitation Supervisor will continue to carry a primarily clinical treating caseload across inpatient and outpatient settings, consistent with current volume, in addition to the supervisory and operational responsibilities outlined below. Once the 0.8 FTE hire is fully ramped and absorbing routine clinical volume, caseload will shift to a limited caseload of complex cases, consistent with an approximate 80% administrative / 20% treating allocation of time.

OUR VALUES:

Build Trust: We exhibit integrity, transparency and compassion in every interaction.

Obsess Over Excellence: We have high standards and seek continuous improvement.

Lead Innovation: We lead with creativity, agility and think bold in our approach.

Deepen Connections: We build strong relationships with our patients, their families and partners in the communities we serve.

ESSENTIAL FUNCTIONS:

Rehabilitation Clinical Leadership (Inpatient & Outpatient)

• Leads program development, staff education/training, and clinical orientation for the rehabilitation team across inpatient and outpatient settings; serves as a point of contact and mentor for staff

• Manages daily patient assignment and staff scheduling, including weekend coverage and obtaining additional coverage as needed

• Meets with the Director on staff/patient care issues and provides administrative coverage in the Director's absence

• Promotes clinical best practices, evidence-based guidelines, and regulatory standards; ensures effective interdisciplinary coordination of care

• Identifies staff training needs, manages therapy resources and equipment, and leads quality/process improvement initiatives

Supervisory & People Leadership

• Serves as first-line people leader for the rehab team (inpatient and outpatient); accountable for team performance, satisfaction, quality, and productivity results

• May conduct informal 1:1s as needed; provides input and feedback for all formal performance reviews, which are conducted by the Director

• Assigns and coaches team members, adapting leadership style to individual needs and staying focused on results despite competing priorities

• Addresses workplace conflicts and performance concerns, escalating complex or formal personnel matters to the Director

• Supports staff engagement, retention, and understanding of the mission, vision, strategic plan, and organizational change

• Fosters innovation, open communication, confidentiality, and professional boundaries with the team

• Represents the department professionally at all times; pursues own leadership development

Operational & Revenue Oversight

• Monitors clinical productivity, billing capture, and documentation compliance through proactive chart audits

• Tracks no-show/missed-visit trends, length-of-stay, and denial trends across both settings, driving corrective follow-up

• Tracks referral volume and manages referral source relationships

• Supports development of underused billable service lines and ancillary service lines

• Supports operational continuity and revenue integrity for department priorities and new programs in the Director's absence

• Conducts patient rounding and attends inpatient interdisciplinary rounds as needed; oversees outpatient missed-appointment calling and tracking

Direct Patient Care

• Assesses patient therapy needs and evaluates condition, home situation, and equipment/medication needs to inform a safe, individualized plan of care

• Develops and implements the therapy plan in collaboration with the physician and interdisciplinary team, obtaining consent and adjusting as needed

• Provides direct treatment consistent with the plan of care and within scope of practice

• Instructs and counsels caregivers and family for maximal function, safety, and continuity of care; makes referrals as appropriate

• Maintains timely documentation and reviews/updates the plan

• Reviews records in utilization review settings and communicates patient progress in case conferences

Professional Development & Team Support

• Participates in continuing education, department program development, and staff meetings/in-services; performs other duties as assigned

Education

• Minimum bachelor's degree from an accredited program in a relevant rehabilitation discipline, as approved by the appropriate accrediting body, required

• Master's or Doctoral degree in a relevant rehabilitation discipline preferred

• Clinical leadership experience required; minimum 2 years of discipline-specific therapy experience required

• 5+ years' experience in an outpatient rehabilitation setting preferred

• Certified Clinical Instructor (CCI) preferred

Licensure & Certifications

• Current license to practice in Washington State required

Skills & Abilities

• Strong written, verbal, and interpersonal skills

• Ability to organize work and coordinate staff under time and productivity pressure

• Sound judgment in escalating issues appropriately within defined limits of authority

• Ability to build relationships and engage staff and patients effectively

• Ability to work collaboratively with rehabilitation, clinical, and hospital leadership teams

Physical Demands

• Ability to safely lift 25 lbs

Work Environment

• Hospital-based inpatient and outpatient rehabilitation and administrative settings

• Maintains a regular, visible schedule with availability to staff across both settings; may occasionally cover shifts as assigned by the Director

• Schedule may require flexibility to support staff coverage and department needs, including occasional weekend coverage

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.