Young Adult Shelter Program Manager in Denver, Colorado at Urban Peak Denver

Job Summary:

Under the supervision of the Assistant Director of Shelter Services, the Young Adult Shelter Program Manager is responsible for the overall oversite and administration of the Young Adult Shelter program, which offers 24/7 services to youth ages 18-24, and always ensures adequate staffing. This includes response to emergency situations, supervision of Life Skill Managers, full-time volunteers, and relief staff. The Young Adult Shelter Program Manager is also responsible for the oversight of HMIS/Salesforce data quality, QMAP requirements, maintenance of physical space, as well as oversight of youth activities and working closely with the Assistant Director of Shelter Services to assist with shelter program development.

In addition, they will act as liaison between the Volunteer Coordinator and volunteers at the shelter, communicating needs and ensuring all volunteers feel welcome and have an understanding of the Young Adult Shelter.

This role will also be responsible for oversight and understanding of health department regulations, as well as training new staff in their positions. They will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.

Who You Are:

• A master’s degree in social work, psychology, or child development AND a minimum of two (2) years’ treatment-oriented or case management experience; OR a bachelor’s degree in behavioral science, human services, or related fields AND three (3) years’ experience working with children/youth; OR 5 years’ full-time (FT) experience with homeless or runaway youth.
• Experience supervising staff and managing a residential and/or shelter program are preferred
• Confidence in timely and accurate data collection and the ability to maintain accurate and thorough client files (this position will utilize Salesforce)
• The ability to connect well, work effectively and communicate in a culturally responsive manner with a diverse youth population.
• Ability to handle multiple tasks and to assess and change priorities based upon agency and client needs, in an environment that sometimes includes interpersonal conflict and chaos
• Skilled in mediating and de-escalating, particularly in sensitive situations.
• Able to make sound decisions, using available information while maintaining appropriate confidentiality.
• Able to function as a member of an interdisciplinary team and work with collaborating agencies.
• Must be team-oriented and able to coordinate with various departments and staff.
• Lived experience reflective of the youth we serve encouraged but not required
• Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel)
• Understanding of the provision of and commitment to trauma-informed care and positive youth development
• Must be insurable as a driver on Urban Peak’s auto liability policy in order to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and/or an approved personal vehicle
• Must be QMAP-certified or eligible for QMAP certification.
• Ability to use second language in written and verbal communication is desired but not a requirement (most common languages in the Denver Metro area).
• Must pass both federal and state background checks
• Must pass pre-employment physical

What You Will Do:

Milieu Supervision

• Provides programming that supports the building of healthy relationships, as needed.
• Works alongside kitchen staff and volunteers to ensure meals are prepared in a safe, clean, and efficient manner.

• Provides crisis intervention and de-escalation support, including verbal and physical altercations, and phone counseling, as needed.

Documentation

Program Oversight

Quality Assurance

Supervision

What We Offer:

• Salary: $ 75,000 / Annual
• Shift Schedule: Monday through Friday 8AM to 4PM
• 100% Employer paid Medical and Dental plans - Buy-up plans available
• Vision Plan
• Flexible Spending Plan – Health & Dependent Care
• Accident Coverage | Critical Care & Hospitalization Ancillary Plan
• Employer paid Basic Life and AD&D
• Employee Voluntary Life Insurance
• Employer paid Short-Term and Long-Term Disability
• Colorado Paid Famli Leave Private Plan – Employee / Employer Split @ 50%
• 403(b) Retirement Plan with 2% Agency Match
• Employer paid RTD Eco Pass
• 10 Paid Holidays
• 48 hours Paid Sick Time
• 120 hours of Vacation to start on an accrual basis
• Robust Employee Assistance Program
• Second Language pay differential upon successfully passing language exam
• Staff support for lateral growth through training and mentorship

Who We Are:

Founded in 1988, Urban Peak is the only non-profit organization in Denver that provides a full convergence of services for youth ages 12 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our goal is to meet youth where they are and to provide them with the assistance and support, they need to become self-sufficient or obtain the necessary services they need to exit a life on the streets.

Urban Peak provides numerous programs and services that are founded on the principles of trauma-informed care and Positive Youth Development to assist youth in reaching their potential and living a successful life off the streets. Services include street outreach, a 136-bed shelter for youth ages 12 through 24, daytime drop-in services, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals and more. The youth served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity, or ability status.

Urban Peak embraces diversity and considers all qualified candidates that have an interest in the non-profit sector. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, HIV/AIDS status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage all candidates to apply.