Member Service Representative III in Orange, Texas at NECHES FEDERAL CREDIT UNION

Our Member Service Representatives III deliver exceptional service while assisting members with their financial needs. We are looking for a candidate that possesses the following skills; a high school diploma or equivalent, math aptitude, and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work Certified company for four consecutive years. With $1 billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

ADDITIONAL REQUIRED QUALIFICATIONS:

• 1 year related financial or customer services experience, or degree in related field
• A comprehensive knowledge of all credit union products and services
• The ability to work independently while displaying initiative and decision-making
• Strong attention to detail, multi-tasking and organization skills
• Strong interpersonal, verbal and written communication skills
• Professional phone etiquette
• Maintain a high level of professionalism
• Dependable; punctual and regular attendance
• Ability to work well in a team environment and support the credit union’s mission and values

JOB SUMMARY:

• Build and maintain member relationships
• Open, close, and maintenance various types of accounts; Checking, Saving, Subaccounts, CDs, IRAs, and Money Markets
• Processing account transactions: ordering checks, updating account cards, fraud disputes, wire transfers, stop payments, etc.
• Assisting members with account questions
• Serve as a notary
• Use the knowledge of NFCU Products and Services to make recommendations and problem solve while assisting members
• Contribute individually and as a team effort to meet or exceed CU’s Service and Sales Reward program goals
• Actively listens to members and identifies their needs; delivers prompt, professional, and personalized service to prospective and current members.
• Exhibits enthusiasm, passion and empathy to members while processing all transactions
• Delivers prompt, professional, and personalized service to prospective and current members

Classification: Non-Exempt

Location: Orange

Hours: Scheduled for 40-hours per week between the hours of: Monday through Thursday 8:15AM to 5:15PM, Fridays 8:15AM to 5:15PM or 9:15AM to 6:15PM, Rotating Saturdays 6:45AM to 10:15AM