Digital Reporter Regional Manager in Houston, Texas at U.S. Legal Support

U.S. Legal Support is seeking a Digital Reporter Regional Manager to lead and support a team of Digital Reporters (DRs) within an assigned region. This role is responsible for overseeing utilization, productivity, and daily operations while ensuring a high standard of quality and service delivery.

The Digital Reporter Regional Manager serves as a key liaison between Digital Reporters and internal operational teams, driving efficiency, consistency, and performance across the Digital Reporting function. This position combines leadership, operational oversight, and hands-on support—including managing hiring, interviews, and onboarding—to build a high-performing team.

Team Leadership & Hiring

• Manage the full hiring lifecycle for Digital Reporters, including sourcing, interviewing, and selection
• Partner with recruiting and leadership to identify staffing needs and maintain appropriate regional coverage
• Facilitate department onboarding for new hires, ensuring a smooth transition and successful integration into workflows
• Provide ongoing coaching, performance feedback, and development support to team members

Operations & Utilization Management

• Serve as the primary liaison between Digital Reporters and regional scheduling teams to align assignments with skill sets and job requirements
• Monitor daily and per-job utilization, tracking hours and performance metrics for leadership visibility
• Oversee jobs in progress, managing timelines and proactively addressing delays with reporters or production teams

Support & Issue Resolution

• Provide frontline support to Digital Reporters, troubleshooting issues in real time and escalating when necessary
• Serve as the primary point of contact for technical troubleshooting and procedural questions
• Track and manage IT tickets from initial report through resolution

Process & Quality Management

• Ensure adherence to company-defined processes, protocols, and best practices across all workflow stages
• Deliver ongoing feedback on work quality, accuracy, and performance standards
• Identify opportunities for process improvement and operational efficiency

Training & Development

• Facilitate practical and technical training during new hire onboarding
• Reinforce best practices and provide continuous training to support team success

• Experience supporting daily court reporting operations, including scheduling and production workflows
• Strong knowledge of court reporting procedures, practices, and protocols
• Experience managing hiring processes, including interviewing and onboarding preferred
• Associate degree (A.A.) or equivalent work experience preferred

• Strong communication and interpersonal skills
• Excellent problem-solving and issue resolution abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Proactive, team-oriented mindset with a focus on service excellence

• Competitive compensation package
• Comprehensive health, dental, and vision benefits
• 401(k) with company match
• Paid time off and holidays
• Opportunities for professional growth and career advancement