Care Coordinator 2 in Portland, Oregon at Oregon Health & Science University

Care Coordinator 2

US-OR-Portland

Requisition ID: 2026-40405
Position Category: Hospital/Clinic Support
Job Type: AFSCME union represented
Position Type: Regular Full-Time
Posting Department: Urology
Posting Salary Range: $29.38 - $39.72 per hour with offer based on experience, education, and internal equity
Posting FTE: 1.00
Posting Schedule: Monday-Friday
Posting Hours: 8:30am -5:00pm
HR Mission: Healthcare
Drug Testable: Yes

Department Overview

This is a clinical role that is vital in supporting the work of the physicians, advanced practice providers, and nurse team within the Urology Department in partnerhsip with the Transgender Health Program (THP). The THP Care Coordinator will work in close collaboration with THP providers, surgery schedulers, and Care Integration Specialist in avariety of clinical administrative and technical functions•

The Care Coordinator I performs a clinical role that is vital in supporting the care team with coordination, analytical and administrative functions. Care coordination in panel management is the task of bridging gaps between patient care, specialists, labs, health maintenance and preventive care.

1. Patient management – Uses EPIC for report writing to reach out to patients by making cold calls, My Chart messages, sending letters. Supports the team by entering referrals, orders and interacting with the care team to ensure health maintenance and preventive care is provided. Scrubs (reviews and manages) charts daily to understand what is and is not needed by each scheduled patient. Proactively schedules appointments.

2. Care coordination –Assumes a lead role in the work for health maintenance and panel coordination. Assists with questions regarding referrals and tests.

3. Communication – Provides information and education to patients and gathers information for specific visits. Prioritizes and responds to patient questions via MyChart, phone, email and fax in regards to scheduling and care issues within scope. Escalates all issues outside scope as appropriate.

4.Documentation/Data management – Documents legibly, concisely, correctly and completely to ensure team can accurately assess the status of care needs. Uses approved clinical resources and follows procedures appropriately. Participates as assigned with database input. Issues patient safety alerts to providers and helps manage the patients affected. Monitors department tracking tools and provides providers with real-time

Function/Duties of Position

• Patient management - Responsible for coordinating and managing the non-nurse aspects of the patient's clincal care process. Scrub schedule and prep charts for new patients - ensure records are ready and patient is properly prepared for clinic visits. Reviews the plan of care to ensure it is being executed correctly. Works with the provider by providing support with order entry, Medication refills and provides non nursing support and education to the patient and family. Places lab and scheduling orders and follows up with patient to communicate appointment time. Monitors the Epic inbasket for messages that need atttention from the patient, providers, and nurse team and handles messages within certification scope. Monitors Epic for refill requests and manages appropriately. Perform authorizations and refill requests as appropriate Provides leadership, expert guidance and oversight of clinic flow. Supports daily operations across front and back office. Ensures that clinic flows smoothly and resolves flow issues proactively, escalating to Clinical Operations Supervisor, as needed.
• Care coordination - Ensures patients follow through with outside referrals to other specialties, labs and diagnostic imaging. Assumes a lead role in the work for health maintenance and panel coordination. Assists with questions regarding referrals and tests.
• Documentation/Data Management - Document legibly, concisely and completely to ensure that others can accurately assess the status of patients' progress by reviewing that documentation. Participate as assigned with patient chemotherapy timelines. Monitors the active department tracking tools and provides real-time updates. Initiates and implements processes to facilitate new protocol implementation and tracking tools.
• Program Coordination - Attends regular meetings with providers and care team to develop and review plan of care with care team. Orders and schedules ancillary services and procedures and communicates to the patient. Coverage for nurse team as appropriate on day off to be in Outlook email, Epic Inbasket and phone throughout the day.
• Other tasks and duties as assigned. Miscellaneous department assistance such as helping out in other sections when needed to ensure overall successful clinical operations..

Required Qualifications

Three years’ experience in a hospital or hospital based clinic setting, AND

High School diploma or equivalent, AND

Positions with in person patient care: BLS certificate within 30 days of hire or prior to independent practice, whichever comes first, AND

One of the following four:

1. Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours, OR
2. Successful completion of a formal medical services training program of the United States Armed Forces, OR
3. Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT), OR
4. Current Oregon Practical Nurse License OR
5. For dental school hires only as an alternative to qualifications 1-4: Completion of a Dental Assistant training program and successful completion of the DANB exam

For those completing medical assistant training or formal military medical services training as referenced above in #1 and #2, the following is also required (Those qualifying under the EMT or LPN or Dental Assistant qualification are exempt from this requirement.)

MA certification received from a nationally recognized and accredited certifying body, upon hire or by the completion of the probationary period or internal job change evaluation period, as appropriate. Currently, these include:

• The American Association of Medical Assistants (AAMA), awarding the Certified Medical Assistant (CMA.)
• The American Medical Technologists (AMT), awarding the Registered Medical Assistant (R.M.A.)
• The National Center for Competency Testing, awarding the National Certified MA (NCMA.)
• The National Health Career Association, awarding the Certified Clinical Medical Assistant (CCMA.)

Any applicable certifications or licensures must be maintained for the duration of employment.

In addition to receiving the appropriate certification noted above, Medical and Dental Assistants will be required to successfully demonstrate competencies prior to completion of probation or the internal job change evaluation period, as appropriate.

Ability to work independently and as a member of the team, including leadership.

Knowledge of patient flow and back office functions. Ability to effectively and efficiently perform chart scrubbing and panel outreach activities. Demonstrated strong analytic skills, including displaying and interpreting data. Proficiency with EPIC, Microsoft Office including Excel, Word and Power Point. Ability to manage time sensitive competing demands and meet deadlines. Working knowledge of medical terminology. Strong relationship building skills, excellent communication skills, exceptional customer service skills, highly sensitive to patient needs. Demonstrated knowledge and attention to the needs of Special Needs patients and their caregivers and families.

Preferred Qualifications

• Preference given to candidates with knowledge of OHSU’s PAS & MA policies and procedures.

Additional Details

• 5-8 hour shifts 3303 S Bond Ave Building 1 10th Floor, Portland, OR 97239 and 10000 S.E. Main Street
• East Pavilion Suite 260 Portland, 97216
• Continuous: Changing positions throughout the day.
• Frequent:
• Standing on carpeted surface and hard surface floors.
• Sitting in office chair.
• Twisting from waist while on the telephone to reach supplies, etc.
• Walking around clinic on carpeted and hard surface floors.
• Climbing of carpeted stairs and hard surface, can also utilize elevator.
• Occasional:
• May have to carry/lift objects, supplies, and boxes.
• May have to push or pull cart with charts.
• Bending from the waist to pick up boxes, etc.
• Reaching for telephone, supplies, etc.