Service BDC Agent at Mike Maroone Automotive – West Palm Beach, Florida
About This Position
At Mike Maroone Automotive, you’ll discover more than just a job — you’ll find a career home built on a culture of caring for our associates, customers, and community. We’re seeking driven, career-minded professionals ready to grow, contribute, and make a difference.
We invest in your success with hands-on training, a performance-based pay plan, comprehensive benefits, and a supportive environment that empowers you to excel.
As a Service BDC, you’ll play a vital role in ensuring our customers receive top-tier service every day. You’ll support our Service Managers and Advisors, deliver an outstanding guest experience, and keep our service operations running smoothly and efficiently.
What You’ll Do Every Day- Welcome and engage guests on the service drive with professionalism and enthusiasm.
- Answer and manage incoming service calls promptly while scheduling appointments to maximize shop efficiency.
- Coordinate and schedule service appointments for after-market accessories, additional repairs, and warranty work.
- Reach out to customers to schedule field action or recall visits and ensure timely completion.
- Oversee and organize daily service schedules to balance workflow and meet customer needs.
- Assist and back up Service Advisors and Porters to ensure every guest is greeted with courtesy and care.
- Follow up with customers after service to verify satisfaction and build lasting relationships.
If you’re passionate about customer service and thrive in a fast-paced environment, we want to meet you! Even if you don’t check every box, we encourage you to apply — drive and a positive attitude go a long way here. We’re looking for individuals who:
- Demonstrate computer proficiency and can navigate web-based systems with ease (CRM or DMS experience such as DealerTrack is a plus).
- Bring prior automotive or customer service experience (preferred but not required).
- Exhibit excellent organization and follow-up skills.
- Deliver exceptional communication and interpersonal interactions.
- Aim high, are goal-driven, and have a strong desire to succeed.
- Hold a valid driver’s license with an insurable MVR.
- Three Medical Insurance Plans
- Two Dental Insurance Plans
- Vision Insurance
- Company-Paid Life Insurance
- Voluntary Life Insurance (Employee, Spouse, Children)
- Short- and Long-Term Disability
- 401(k) with Company Match
- Paid Vacation, Holidays, and Sick Time
- Associate Discounts and More!
At Mike Maroone Automotive, we’re proud to be an Equal Opportunity Employer. Colorado Residents: You may redact age-related information (date of birth, school attendance, or graduation dates) from your application materials without penalty.