Flexible Endoscope Repair Trainer at Surgical Instrument Service Co – Greensboro, North Carolina

Reports to: This position will report to the NC Flex Lab Supervisor

Position Summary: The Flex Trainer will train and coach new technicians on how to repair and refurbish a full range of flex scopes according to original manufacturer and company specifications.

Required Skills:

• 5+ years’ experience in flexible endoscopy repair
• Experience training or mentoring others
• Strong interest in the development and success of others
• Ability to explain complex optics/electronics in plain language.
• Ability to show patience with technicians of varying skill levels.
• Highly organized, detail-oriented, and self-directed with the ability to manage and prioritize tasks to meet deadlines
• Strong written and verbal communication skills with a collaborative spirit
• Extremely versed in large diameter (required); small diameter video (preferred)
• Ability to guide new hires through frustrations as they learn, providing encouragement and constructive criticism throughout training

• Repair flexible endoscopes when not actively training a new hire (own production)
• Demonstrate precision techniques, including: bending rubber replacement, angulation chain/wire re-tensioning, biopsy channel relining (PTFE/glass,) CCD/CMOS and fiber bundle splicing, fluid invasion drying and re-sealing
• Supervise live repairs; certify competency via practical exams
• Produce, maintain, and update detailed repair procedures for initial 90-day training as well as the ongoing training for experienced repair technicians
• Collaborate with HR in recruiting for flex repair technicians
• In conjunction with the NC Lab Supervisor and the Director of Endoscopy Repair, follow up on employee reviews to ensure takeaways are being implemented
• Guide multiple new hires through various stages of the training process while each may be at a different stage of learning
• Strictly adhere to quality standards and maintain established repair procedures