Home Care Operations Navigator at Complete Health Services Inc – Bolingbrook, Illinois

Location: Bolingbrook, IL

Employment Type: Full-time (On-site)

Salary: $20-22/hour based on experience + performance-based bonuses

Start Date: ASAP

Let’s Get Honest...

Running a company that cares for aging loved ones in their most vulnerable moments takes

more than checklists and calendars. It takes heart, hustle, and an obsession with excellence.

That’s how I built In-Home Caregivers of Illinois — a nurse-practitioner-led, family-owned

senior care agency that believes aging should be done with dignity, not chaos.

We’re growing — but the growth is only sustainable if we have the right person in the

center of the wheel, someone who is energized by problem-solving, loves leading from the

middle, and brings both warmth and structure to every shift scheduled.

That someone might be you.

What We Need

We’re looking for a compassionate and sharp Operations Manager / Scheduler who thrives

on:

- Putting the right caregiver in the right place at the right time — the first time

- Communicating calmly and clearly with families, field staff, and leadership (even in a

storm)

- Tracking schedules, responding to call-offs, and turning chaos into calm

- Working in-office (not remote) and being the nerve center of our operations

- Making people feel seen, supported, and served well

What You’ll Actually Be Doing

- Owning and updating the master schedule (CareSmartz360) daily

- Managing call-offs and shift changes using our Communication Escalation Tree

- Coordinating onboarding, meet-and-greets, and caregiver-first shifts

- Liaising with clients during onboarding and with caregivers for shift expectations

- Supporting recruitment and managing a ready-to-work caregiver pool

-Take after hours calls 1-2 weeks in a month

- Logging, tracking, and reporting on scheduling metrics and caregiver performance

- Collaborating with our Virtual Assistant and field preceptors

- Enforcing SOPs, accountability, and excellence — with grace and clarity

Who Thrives in This Role

✅ You are warm but firm — people love your energy but respect your follow-through

✅ You love older adults and find joy in giving their families peace of mind

✅ You know how to juggle a million things without dropping your grace

✅ You are detail-oriented, tech-friendly, and believe SOPs are love letters to efficiency

✅ You value faith, integrity, and personal growth — like we do

✅ You’re not afraid of taking charge, asking questions, and leading with intention

Requirements

- Must have previous experience in scheduling, operations, or health care coordination

- Background in home care or healthcare is highly preferred

- Must have excellent phone/email communication skills

- Must be comfortable with tech platforms (Google Suite, CRM tools, Slack/Chat)

- Must be able to work full-time on-site in Bolingbrook-8:30am to 5pm

- Must pass a background and drug test

- Must have reliable transportation

What You’ll Get

- A supportive and mission-driven work environment

- Direct access to visionary leadership who value your input

- A role with clear SOPs, built-in support, and room for leadership growth

- Paid time off, performance-based bonuses, and a retirement savings plan

- The rare opportunity to help build something meaningful in senior care

To Apply

Send us a resume and a short note about why this resonates with you. We want more than

skills—we want soul. We'll follow up with a brief phone interview and a fast-track 3-step

hiring process.

⏳ Applications reviewed on a rolling basis. Don’t wait.

Let’s Redefine Aging. Together.

If you’re looking for a job that’s just about filling slots — this isn’t it.

But if you want to build a legacy of compassion, systems, and care — welcome home.