Service Technician at Neu-Ion Inc – Windsor Mill, Maryland

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs routine maintenance/light installation on high purity water treatment systems at customer facilities. (i.e. changing filters, water testing, tank exchanges, RO membranes, UV lamps/sleeves)
• Remove and load media into vessels along with rebuilding control heads
• Participate in in-house and on the job training
• Performs routine maintenance on high purity water treatment systems at customer facilities
• Diagnose and repair water treatment equipment
• Maintain customer systems leak-free
• Maintains effective, trusted working relationship with customers and colleagues
• Uses safe work practices driving, to and from the shop, and at customer sites
• Maintenance of accurate records and communication of all data collected at customer facilities
• Prepare and submit to customer and superiors service reports detailing maintenance/equipment performance
• Participate in "on call" rotation
• Ability to work overtime as required
• Obtain DOT Medical Card for box truck operation

MINIMUM QUALIFICATIONS

• At minimum, high school diploma or equivalent required, with 4 to 6 years industry-relevant experience
• Must have a strong mechanical aptitude
• Excellent verbal and written communication skills
• Proficient in Problem-solving
• Ability to manage and maintain confidential and proprietary information
• Good organizational skills
• Basic computer skills
• Self-motivated, results-oriented, organized and energetic
• Ability to understand instrumentation and controls
• Plumbing/Electrical experience preferred, but not required
• Excellent customer service skills
• Ability to lift without physical restrictions
• Valid driver’s license and clean driving record

PHYSICAL DEMANDS

• Lifting & Carrying-Regularly lift heavy equipment like water heaters, filtration units, pumps, and pipes (typically 50–100 lbs).
• Transport tools and materials in and out of work trucks and job sites.
• Manual Dexterity-Use a variety of hand and power tools—tightening fittings, cutting pipes, drilling, etc.
• Precision is key, especially when sealing joints or working in confined spaces.
• Bending, Kneeling & Crouching-Frequent squatting or kneeling to install systems under sinks, in crawl spaces, or basements.
• May have to maintain uncomfortable positions for extended periods.
• Climbing & Working at Heights-Climb ladders or stairs to access attics, roofs, or upper-floor plumbing systems.
• May need to balance while working on uneven surfaces.
• Standing & Walking-Long hours on your feet, often walking job sites or standing while installing equipment.
• Outdoor Exposure-Work in varying weather conditions—hot summers, cold winters, rain, snow—especially for outdoor or partially constructed building sites.
• Repetitive Motions-Repeated use of tools and similar motion patterns (tightening bolts, cutting, lifting) can take a toll on hands, wrists, shoulders, and back over time.
• Confined Spaces-Work in tight areas like under cabinets, crawlspaces, or utility closets, requiring agility and flexibility.

Neu-Ion offers medical, dental, vision, disability and life insurance, as well as paid time off, retirement, EAP.