Receptionist in Boone, North Carolina at Appalachian Regional Healthcare System

About the Role AppFamily Medicine is seeking a dedicated and personable Clinic Receptionist to join our team. The Clinic Receptionist will be the first point of contact for patients and visitors, providing excellent customer service and administrative support. This role requires strong organizational skills, the ability to multitask, and a friendly, welcoming demeanor. Responsibilities include:

• Greet patients and visitors warmly, providing a welcoming atmosphere.
• Answer and manage incoming calls, directing them to the appropriate personnel.
• Schedule and confirm patient appointments, maintaining an organized appointment calendar.
• Check-in and check-out patients, ensuring all necessary paperwork and information are accurately completed and recorded.
• Verify patient insurance information and collect co-pays or other fees as required.
• Maintain and update patient records in the electronic health record (EHR) system.
• Handle sensitive patient information with confidentiality and compliance with HIPAA regulations.
• Assist with billing inquiries and process payments.
• Manage the reception area, ensuring it is clean, organized, and stocked with necessary supplies.
• Provide general administrative support to medical staff as needed.

Our commitment to fair and equitable compensation is reflected in our competitive salary range of $15.50 to $22.48 per hour. At UNC Health Appalachian, we believe that your education and experience deserve recognition and reward. We ensure that your dedication and qualifications are commensurately compensated, recognizing the value you bring to our team. This position is non-exempt and benefits eligible after a 60-day waiting period.

Minimum Education

• High School Diploma or GED is preferred, but not required.

Experience

• 1 year of prior experience in a medical or clinic setting is preferred.

Required Registration/License/Certification

• Basic Life Support (BLS) issued by the American Heart Association is preferred, but not required.

Knowledge, Skills and Abilities

• Proficiency in medical terminology and administrative skills.
• Excellent communication and customer service skills.
• Knowledge of privacy regulations, such as HIPAA.
• Strong computer proficiency and organizational abilities.
• Adaptability, attention to detail, and effective time management.

Physical Demands

• Sitting: The role primarily involves sitting for extended periods while performing administrative tasks at a computer workstation or front desk.
• Standing: Occasional standing may be required when assisting patients at the reception area or providing directions.
• Lifting: Minimal lifting may be necessary when handling files or office supplies.
• Keyboard Use: Regular use of a computer keyboard for data entry and documentation.
• Vision: Good visual acuity for reading patient information, documents, and computer screens.

Working Conditions

• Indoor Environment: The clinic receptionist works indoors in a climate-controlled office environment.
• Interaction: Regular interaction with patients, families, healthcare professionals, and colleagues.
• Noise Level: The work environment may include moderate levels of noise related to patient and staff interactions.
• Schedule: Typically follows regular business hours, but may include occasional evenings, weekends, or holidays based on clinic needs.​​​​​

About UNC Health Appalachian UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.“ About UNC Health UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org. UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us. Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact recruitment@apprhs.org.