Cloud Operations Specialist - Level 3 in Vienna, Virginia at TAKE2 CONSULTING LLC

Cloud Operations Specialist/Analyst – Level 3

Do you possess the qualities to excel as a Cloud Operations Specialist/Analyst within a dynamic, rapidly expanding, entrepreneurial mid-sized company? If your answer is yes, then we invite you to join Take2! Since our establishment in 2015, Take2 has experienced remarkable growth. We are proud to be listed as an Inc. 5000 company for seven consecutive years and have been recognized as one of the fastest-growing businesses by the Washington Business Journal for three years. In ten years, we have grown to a team of over 900 employees.

What distinguishes Take2 is our unique approach to delivering Commercial and Federal IT staffing and consulting services, coupled with our resolute commitment to tackling the human capital challenges faced by our Federal and commercial clientele. Our specialization in cybersecurity, cloud and infrastructure, software development, and data solutions has positioned us as pioneers, elevating us significantly above the competition.

Overview:

The Cloud Operations Specialist/Analyst is responsible for the day-to-day administration, support, and continuous improvement of the organization’s cloud-based platforms, with a primary focus on the Microsoft 365 ecosystem. This role ensures the reliability, security, and performance of cloud services by managing user access, endpoint devices, and identity solutions, while supporting a seamless technology experience for employees. Acting as a key operational resource, the individual will troubleshoot complex issues, maintain system health, and collaborate with internal teams and external partners to optimize service delivery. The position also plays a critical role in driving automation, enhancing operational efficiency, and supporting compliance and governance initiatives across the cloud environment.

Work Location: This will be a hybrid position out of our Vienna, VA, location.

Responsibilities:

Microsoft 365 Platform Administration

• Administer and maintain the M365 tenant including Exchange Online, SharePoint Online, Teams, OneDrive, and Power Platform services
• Manage user provisioning, licensing, group policies, and permissions across the M365 environment
• Monitor service health, perform proactive maintenance, and implement platform updates and improvements
• Support SharePoint site architecture, intranet operations, and knowledge base maintenance

Identity, Access & Endpoint Management

• Administer Microsoft Entra ID (Azure AD) including user lifecycle, conditional access policies, SSO configurations, and MFA enforcement
• Manage device lifecycle from procurement through deployment, configuration, and decommission using Microsoft Intune and Autopilot
• Maintain device compliance policies, configuration profiles, and security baselines across Windows and mobile endpoints
• Coordinate hardware procurement, asset inventory, and vendor relationships for device supply chain
• Ensure endpoint security posture is aligned with organizational compliance and IT governance standards

User Enablement & Support Operations

• Serve as a Tier 2 escalation point for cloud platform and endpoint issues, resolving complex user-impacting problems efficiently
• Support employee onboarding technology experience including M365 provisioning, device setup, and application access
• Contribute to the maintenance of SOPs, runbooks, and knowledge base documentation for all operational procedures
• Coordinate with external managed service vendors and technology partners on incident resolution and service delivery
• Track and report on service metrics, ticket trends, and operational performance

Automation & Continuous Improvement

• Adopt and operationalize automation solutions deployed by the Technology Delivery team to streamline cloud operations workflows
• Identify manual, repetitive processes and escalate automation opportunities to the Solution Engineer
• Contribute to audit readiness, compliance documentation, and access reviews

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred
• Equivalent combination of certifications and 3-8 years of experience will be considered

Qualifications:

• Microsoft certifications: MS-102 (M365 Administrator Expert), MD-102 (Endpoint Administrator), SC-300 (Identity & Access Administrator), or equivalent
• Experience with Microsoft Copilot deployment, governance, and adoption enablement
• Background in a staffing, consulting, or professional services environment
• Exposure to enterprise platforms such as Bullhorn, Paylocity, Costpoint, or similar business systems

Discover What Take2 Has to Offer You:

• An opportunity to profoundly influence the course of a rapidly growing company, where your efforts will be acknowledged and commemorated.
• An extensive benefits package comprising Unlimited Paid Time Off (PTO), 11 Holidays, Health/Vision/Dental coverage, a 401k Match, and additional perks.
• We value work-life balance. Our support and flexibility empower you to excel professionally and personally.
• We're committed to nurturing your growth with ongoing training, mentorship programs, and a collaborative environment that encourages continuous learning, fostering a clear career path for your journey toward success.
• Be part of a team that values collaboration, diversity, and innovation. Our inclusive culture creates an environment where every idea matters, emphasizing the importance of teamwork.

Take2 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Careers@Take2it.com

We need someone who is hands-on with Microsoft portals. Someone who has experience maintaining, and administering AI Agents. We're looking to build a unique AI environment and we need people who want to be on the cutting edge of technology.