Bilingual Restoration Supervisor in Whitsett, North Carolina at Sasser Companies

We’re looking for a dependable, experienced Bilingual Restoration Supervisor to help lead field operations and ensure jobs are completed safely, efficiently, and to company standards.

This role is ideal for someone who can communicate clearly in both English and Spanish, stay organized in a fast-paced environment, and lead by example in the field.

The right candidate is hands-on, solution-oriented, and able to balance team leadership with customer service and operational expectations.

Responsibilities:
Supervise restoration crew members on residential and commercial mitigation projects
Ensure work is completed according to company standards, safety requirements, and timelines
Communicate with customers, adjusters, subcontractors, and internal teams professionally
Translate and communicate instructions clearly between English- and Spanish-speaking team members
Maintain strong attention to detail to ensure accuracy, quality workmanship, and complete job documentation
Monitor job progress, documentation, equipment usage, and material needs
Assist with training and development of technicians and team members
Participate in an on-call rotation schedule and respond to emergency service calls as needed
Respond to emergency and after-hours situations as needed
Maintain a clean, organized, and safety-focused work environment

Qualifications:
Previous experience in restoration, mitigation, or construction supervision required
Fluent in both English and Spanish
Strong leadership and communication skills
Ability to manage multiple projects and priorities at once
Knowledge of water, fire, mold, and storm restoration processes preferred
Experience with documentation and job management software is a plus
Valid driver’s license with a clean driving record
Ability to lift equipment and work in active job site environments when needed
Flexibility to participate in an on-call schedule, including evenings, weekends, and holidays as needed
What We’re Looking For
Strong work ethic and accountability
Someone who stays calm under pressure and handles problems quickly
Team-oriented leader who can motivate and support crews
Organized, dependable, and detail-focused
Professional communication with both customers and employees

Benefits:
Competitive pay based on experience
Company vehicle or vehicle allowance (if applicable)
Paid time off and holidays
Health benefits
Opportunities for growth and advancement
Supportive team environment