Wholesale coordinator in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Wholesale Coordinator in India.

This role sits at the heart of wholesale operations, ensuring seamless coordination between clients, sales, logistics, finance, and warehouse teams. You will be responsible for managing end-to-end order workflows while maintaining strong, trust-based relationships with wholesale customers. The position requires a high level of accuracy, responsiveness, and operational discipline in a fast-paced environment. You will act as the key liaison for order updates, issue resolution, and client communication, ensuring a smooth customer experience at every stage. Beyond execution, you will also contribute to process improvements that enhance efficiency and service quality. This is a remote role offering exposure to cross-functional collaboration and dynamic operational challenges within a growing business environment.

• Manage the full wholesale order lifecycle, including order entry, validation, tracking, fulfillment, and closure to ensure accuracy and timeliness.
• Serve as the primary contact for wholesale clients, addressing inquiries, resolving issues, and providing proactive updates on order status.
• Coordinate closely with sales, logistics, warehouse, and finance teams to ensure accurate pricing, stock availability, dispatch, invoicing, and reconciliation.
• Monitor order progress and communicate delays or risks promptly to both clients and internal stakeholders.
• Maintain and update records of orders, invoices, and customer interactions in internal systems or ERP tools.
• Support onboarding of new wholesale clients by setting up accounts and managing required documentation.
• Generate operational reports on order volumes, client activity, and performance metrics while identifying areas for process improvement.

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• 3–5 years of experience in wholesale coordination, order management, or similar operational roles.
• Strong organizational and multitasking skills with a high level of attention to detail.
• Proficiency in MS Office, especially Excel; familiarity with ERP or order management systems is an advantage.
• Excellent written and verbal communication skills with the ability to manage multiple stakeholders.
• Strong problem-solving mindset with the ability to act quickly and independently under pressure.
• Customer service orientation with experience handling client communication, complaints, and issue resolution professionally.
• Ability to build strong client relationships with empathy, patience, and a solution-driven approach.
• Familiarity with CRM or customer support tools is a plus.
• Strong teamwork, adaptability, and time management skills in fast-paced environments.

• Competitive compensation package aligned with experience and industry standards
• Remote-first working arrangement offering flexibility
• Opportunity to work in a fast-growing and dynamic operational environment
• Exposure to cross-functional teams and end-to-end business processes
• Learning and professional development opportunities
• Collaborative and supportive team culture