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Customer Support Representative at MAC Medical – Millstadt, Illinois

MAC Medical
Millstadt, Illinois, 62260, United States
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Recently UpdatedJob Function:Customer Service

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About This Position

Customer Support Representative

MAC Medical is known for having a team culture that works together and inspires us to be better! We are a family owned and operated business founded in 1998 which builds American made medical equipment. In 2020, our growing business started Cooperworks Industries, a plastic laminate cabinet company. Join our team and grow with us!
Customer Support Representative
As a Customer Support Representative, you will engage with our customers, professionally address inquiries, accurately process orders, and proactively resolve issues.
Duties/Responsibilities:
  • Interact with customers via telephone, email, or online chat, to provide support and information on an assigned product or service.
  • Ensure that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Performs other related duties as assigned.
Required Skills/Abilities:
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience:
  • High school diploma or equivalent.
  • Customer service experience required.
  • Some experience with the product or service to which the specialist will be assigned preferred.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
Benefits:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability
  • Long-term disability
  • Paid time off
  • Paid holidays
  • Employee assistance program
  • 401(k)
  • 401(k) matching
Starting Salary: $21 - $24/hour or higher depending on experience.
Equal Opportunity Employer

Job Location

Millstadt, Illinois, 62260, United States
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Job Location

This job is located in the Millstadt, Illinois, 62260, United States region.

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