Store Manager at JB Hawks – Decatur, Illinois

JB Hawks
Store Manager Job DescriptionPosition Title

Store Manager
Status: Non-Exempt
Reports To: District Manager

Position Overview

The Store Manager is responsible for the overall leadership, performance, and daily operations of an assigned JB Hawks retail location. This position is accountable for staff development, sales growth, financial performance, customer service excellence, regulatory compliance, and maintaining Company standards.

This is a non-exempt position. Store Managers are generally scheduled to work approximately 45 hours per week, consisting of 40 regular hours and up to 5 overtime hours, based on business needs.

JB Hawks provides this description to outline the essential mental and physical duties of the role. The responsibilities listed below represent the primary functions of the position but are not intended to be all-inclusive.

Minimum Qualifications

• Outgoing personality with strong customer service skills
• Self-motivated with the ability to lead by example
• Retail sales and supervisory experience preferred
• Proficiency in Microsoft Outlook, Word, and Excel, including email communication, document creation, and basic spreadsheet reporting
• Ability to effectively use point-of-sale (POS) systems, lottery systems, and retail inventory management systems
• Ability to learn and utilize Company software platforms and reporting tools
• Legally authorized to work in the United States
• Reliable transportation
• Ability to communicate effectively in English (verbally and in writing)
• Ability to supervise, train, and perform all duties of the Sales Associate position
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Essential Duties and Responsibilities

Leadership & Supervision:
• Recruit, interview, hire, train, and retain positive and productive employees
• Maintain an open-door policy and promote a respectful, team-oriented culture
• Assign tasks and delegate responsibilities to ensure efficient store operations
• Conduct and document employee performance evaluations in a timely manner
• Coach and develop team members to encourage growth and promotional opportunities
• Schedule employees within Company guidelines to maximize customer service and operational efficiency
• Conduct quarterly store meetings covering safety, policy updates, sales initiatives, and Company communications
• Ensure compliance with Company policies, safety procedures, and loss prevention standards
• Promote workplace safety and ensure employees follow all required safety procedures
• Monitor the work environment to ensure compliance with all applicable federal, state, and local laws and regulations

Operations & Store Standards:
• Maintain store cleanliness, organization, merchandising, and inventory standards
• Conduct regular store walks and follow up on identified issues
• Receive and verify vendor deliveries accurately
• Monitor and enforce proper cash handling procedures
• Complete required reports and operational documentation accurately and timely
• Perform daily cigarette and lottery inventory counts for accuracy
• Complete required tobacco and cigarette surveys as scheduled

Financial Management:
• Analyze daily sales and expense reports and take appropriate action to improve performance
• Safeguard and properly account for all Company funds
• Monitor register transactions to ensure accurate sales, payments, and recordkeeping
• Perform financial analysis necessary to support store profitability

Mental Requirements

• Exercise sound judgment and make independent decisions
• Maintain professionalism and composure when addressing employee or customer concerns
• Multitask and prioritize effectively in a fast-paced retail environment
• Accurately complete paperwork and administrative responsibilities

Physical Requirements

• Stand, walk, bend, stoop, and twist for extended periods
• Work in varying temperature conditions throughout the year
• Continuous use of hands for grasping, reaching, and handling merchandise
• Climb ladders as needed
• Lift and/or carry up to 50 pounds

Equipment Operation

• Operate point-of-sale registers, lottery systems, credit card machines, security systems, and related retail equipment
• Maintain store property and equipment to ensure a safe and efficient shopping experience

Work Schedule & Overtime

Store Managers are generally scheduled to work approximately 45 hours per week, consisting of 40 regular hours and up to five (5) overtime hours.

Store Managers are authorized to work up to five (5) hours of overtime per week without prior approval. Any overtime beyond five (5) hours per week must receive advance approval from the District Manager.

Overtime compensation will be paid in accordance with applicable federal and state wage and hour laws.

Work schedules may vary based on business needs and may include evenings, weekends, and holidays.

Benefits

401(k) and matching

Group health, vision, dental, and life insurance

Paid Time Off

Annual Management Retreat

Quarterly bonuses up to $1000.00

Sales bonuses

Disclaimer

This job description describes the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Job duties and responsibilities may change with or without notice based on business needs.