Front Desk at Advocare LLC – Fair Lawn, New Jersey

We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This role is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will deliver exceptional customer service while maintaining a professional and welcoming environment for patients, staff, and visitors.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists across New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you will be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Key Responsibilities

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency
• Schedule, confirm, and manage patient appointments
• Transfer calls and take accurate messages in accordance with office procedures
• Greet patients and visitors and notify appropriate team members of their arrival
• Collect and post co-pays and communicate outstanding balances
• Perform patient check-out and follow proper check-out protocols
• Notify providers when patients cancel appointments
• Conduct follow-up phone calls to patients as requested by the physician or nurse
• Type correspondence and office memos as directed
• Transcribe visit details into medical reports
• Prepare charts, gather necessary paperwork, and print daily appointment schedules

Front Desk Receptionist Required Skills and Abilities:

• Excellent customer service and communication skills
• Ability to maintain professionalism, confidentiality, and diplomacy
• Strong interpersonal skills with the ability to work with diverse individuals
• Detail-oriented with strong follow-up and multitasking capabilities
• Adaptable and flexible in a fast-paced, ever-changing environment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Group auto and homeowners insurance

Education and Experience:

• High School Diploma or equivalent required
• Front desk or medical office experience preferred
• Familiarity with electronic medical records (EMR) is a plus