Administrator - Home Health at Covenant Health and Community Services Inc – Winter Park, Florida

Position: Administrator

II. Position Summary:

The Administrator/Director of Clinical Services is a leadership position responsible for the organization and direction of agency operations and functions according to approved policies, procedures, and standards. Must have strong business acumen with experience working with financial statements, as well as the ability to provide clinical oversight of all clinical care teams including Specialty Programs.

Responsible for compliance with all local, state and federal codes, rules, statutes, and regulations pertaining to the operations of a Medicare certified/private CHAP accredited home health agency.

Participates with the hiring, discharging, evaluating, displacing, promoting, demoting and direct supervision of Clinical Team Managers, Clinical/Care Team Coordinators, and Program/Therapy Team Leads. Serves as clinical and managerial resource for problem solving and ensures delivery of quality care to patients.

III. Qualifications:

1. Registered Nurse, BSN/Masters preferred.
2. Five years’ experience in a senior administrative position with five or more years of supervisory experience.
3. At least three years leadership experience and at least five years of Home Care experience.
4. Must have proven skills in team building and leadership and in financial management of budgets greater than $10,000,000.
5. Working knowledge of Medicare COP’s, State licensing regulations for Medicare certified agency, CHAP experience required.
6. In depth knowledge of reimbursement standards and managed care contracts.
7. Ability to prioritize and manage multiple projects.
8. Must remain current and up to date on local, state, federal rules and regulations. Must remain current on changes to reimbursement processes and requirements and update agency specific financial matrix.
9. Working knowledge of electronic data processing systems and office computer software programs, such as MS Word and MS Excel.
10. Dependable transportation with valid driver’s license and auto insurance.

IV. Job Relations:

1. Reports to: Associate Vice President of Home Health Services
2. Main Duties & Responsibilities:
3. Day-to-day operations of the facility, maintaining compliance with all applicable laws and regulations, ensuring continuity and consistency in delivery and quality of resident services.
4. Monitors and measures core measurements to assure compliance with the company’s operating plan.
5. Participation in sales and marketing activities, training and development of staff
6. Development and implementation of programs to enhance patient satisfaction, and establishment of a climate necessary for continuous improvement.?
7. Responsible for monitoring/managing core measurements pertinent to the department to assure compliance with the operating budget and supports long term viability of the agency
8. Ensures continuity and quality of patient care
9. Responsible for development and management of agency specific programs, i.e., Transitional Care, Palliative Care, Psych etc…
10. Acts as a backup clinical resource between intake and referral services and scheduler
11. Oversees screening of admissions, discharges, recertification’s, and reassessments for appropriate plan of care and best utilization practice
12. Ensures delivery of quality care and appropriate utilization of resources consistent with reimbursement and budgetary responsibility
13. Ensures adequate clinical office and field coverage to meet patient needs on a daily basis, Identifies need for additional staff
14. Ensures that clinical documentation meets all CMS / CHAP requirements and other regulatory guidelines to reflect skilled services and support reimbursement
15. Ensures the maintenance of clinical records, the submission of statistical data, and the accuracy and timeliness of other required paperwork by agency
16. Assures customer satisfaction with clinical care and delivery of services. Identifies and resolves problems and assists staff in daily problem solving and complaint resolution
17. Assures adherence to the Mission, Vision, and guiding principles of the agency
18. Ensures physician orders are reviewed, complete, and submitted timely by clinical staff
19. Acts as liaison to referral sources, is available for evaluation of clients to determine appropriateness of services, and informs referral sources of outcome of services
20. Participates in Performance Improvement, activities as required by Agency
21. Ensures the nationally reported patient outcomes present a positive image for the agency
22. Serves on agency wide committees and participates in agency wide projects as requested
23. Assures compliance by the staff regarding appropriate safety and infection control techniques and practices, as designated by OSHA, CHAP and policy and procedure
24. Ensures the maintenance of agency manuals and reference materials for staff is kept current
25. Ensures the patient education materials are current, accurate and meet the needs of the clients and physician community
26. Ensures staff maintains rapport and cooperative working relationship with patients, families, co-workers, physicians and Home Health employees, as well as with the public
27. Represents the Agency as a professional, is a positive role model to foster integration of home care into the community. Works closely with the Business Development staff to increase referral base
28. Participates in in-services and continuing education programs to maintain and increase own clinical competency, specialty area and management skills
29. Oversees selection, orientation and assignment of work for direct reports. Develops job performance standards, initiates and completes all elements of the Integrated Performance Management process, and makes recommendations for issues related to promotions, disciplinary actions and terminations
30. Manages the physician protocols, including yearly review and update as per policy
31. Maintains an understanding of the company’s scope of services

Skills:

• Self-Starter – Takes initiative identifies needs of co-workers and customers and solves problems.
• Analytical – Ability to analyze financial information and make sound decisions
• Attention to Detail – This position requires a person to sit for an extended period of time and work on detailed complex information.
• Time Management – Managing one’s own time and the time of others

VI. Special Demands/Physical Requirements:

Office/Home Environment. May be exposed to biological hazards.