Field Services Technician at TAMPA MICROWAVE – Clearwater, Florida

Tampa Microwave is a leading manufacturer and supplier of Manpack & Fly Away satellite terminals designed and built for the expeditionary user community to guarantee communications connectivity in the most austere environments. Tampa Microwave primarily serves Federal and Department of Defense markets.

We are seeking to fill a Field Services Technician position based out of our Clearwater, FL location. This is an on-site off-site as required position. This position reports to the Technical Support Services Manager.

Top Benefits

Competitive SalaryYearly Incentive Bonus ProgramGenerous 401(k) program - up to 5% company contribution and 100% immediate vestingPTO and 10 paid holidays per yearTuition Reimbursement Paid parental leave policyMedical/dental/vision insurance for self & eligible family members 9/80 Work Schedule (every other Friday off)Onsite

Essential Duties and Responsibilities:

The Field Service Engineer is responsible for the installation, integration, configuration, testing, and support of satellite communication systems including Manpack and Fly Away terminals. This role provides technical field support to customers, performs system troubleshooting and validation, and assists with training, demonstrations, and product deployments. The position requires domestic and international travel to support operational and customer requirements.

Perform field installation, integration, configuration, and testing of Manpack and Fly Away satellite terminals and associated communications systems.Travel to customer locations (CONUS and OCONUS as required) to conduct system setup, diagnostics, repairs, upgrades, and operational support.Troubleshoot RF, satellite, networking, and power systems to identify faults and implement corrective actions.Support in-house and customer site testing, system validation, and replication of customer trouble tickets and RMA evaluations.Provide customer training on system operation, preventive maintenance procedures, and basic troubleshooting techniques.Document service activities, configuration changes, test results, and technical findings in accordance with company procedures and quality standards.Conduct preventive maintenance inspections and system performance verification to ensure operational readiness and reliability.Support Engineering and Program teams with system upgrades, integration activities, prototype evaluations, and field validation testing.Assist Business Development and Sales with system demonstrations, product launches, and technical training.Maintain accountability and proper handling of company tools, test equipment, and customer-furnished equipment.Ensure compliance with safety requirements, export regulations, and security protocols during all field and facility activities.Participate in off-hour support calls as required to meet customer operational needs.Travel domestically and internationally, including brief stays at remote or austere locations when required.

Qualifications

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

U.S. Citizenship requiredAbility to obtain and maintain a U.S. Secret Security Clearance upon hireBachelor’s degree in Engineering, Business, Management, or related field, or equivalent combination of education and relevant experienceMinimum 2 years of experience in a Field Service, Technical Support, or Communications Systems roleExperience with satellite communications and Line of Sight (LOS) transport methods, including FDMA, TDMA, and DAMAExperience supporting military or commercial RF communication systemsAbility to serve as a Subject Matter Expert (SME) on supported systems and equipmentExperience conducting technical training in a structured or formal environmentExcellent written and verbal English communication skills

Preferred

Prior military service or experience supporting military communications systemsExperience with defense or government communications programs

Desired Certifications

iDirect Certification (iOM 3.4 or 4.2)CompTIA A+CompTIA Network+Cisco CCNAGVF Certifications

Additional Requirements

Ability to travel frequently within the United States and internationallyAbility to work in field environments and remote locationsAbility to comply with all company policies, procedures, and core values

Tampa Microwave is committed to non-discrimination as applicable under federal and state laws. We are an E-Verify Employer.

If you need accommodation or assistance to apply for a position with Tampa Microwave, please call Human Resources at 727-551-4834.