Veterinary Client Service Representative in Cornelius, North Carolina at Main Street Veterinary Hospital PC

About Us:

Main Street Veterinary Hospital is a privately owned small-animal practice located in the heart of downtown Cornelius. For over 13 years, we’ve been committed to providing exceptional veterinary care with a focus on communication, compassion, and quality medicine. Our new, state-of-the-art facility gives our team the tools they need to do their best work, and our leadership team is right there in the trenches with them.

We don’t just treat pets, we build relationships. We believe in supporting each other, growing together, and finding the balance between professionalism and a sense of humor. We work hard, take care of our clients, and look out for each other along the way.

The Opportunity:

We’re looking for a Client Service Representative (CSR) to be the welcoming face and voice of Main Street. In this role, you’ll be the first point of contact for our clients, making sure every interaction, whether in person, over the phone, or online, reflects the care and professionalism we provide inside the exam room.

This is more than a desk job. Our CSRs are problem-solvers, communicators, and multitaskers who keep the hospital running smoothly. You’ll play an essential role in helping clients feel heard, cared for, and confident in entrusting their pets to us.

What You’ll Be Doing:

• Greeting clients and checking pets in for appointments
• Answering phones, scheduling appointments, and managing reminders
• Handling client communications with empathy and professionalism
• Processing invoices, payments, and medical records
• Supporting the veterinary team by relaying information accurately and promptly
• Helping keep the lobby and front desk organized and welcoming
• Maintaining a calm, helpful presence in a fast-paced environment

What We Offer:

• No weekends – ever
• A privately owned practice, no corporate BS
• Competitive pay, based on experience, ranging from $16.00–$19.00 per hour
• Health, dental, and vision insurance
• 401(k) with employer contribution
• Paid time off and paid holidays
• Monthly bonus
• Generous pet care discounts, including exams, X-rays, and prevention at no cost
• Schedules made a month in advance
• A leadership team that listens and supports
• Employee Assistance Program (EAP)
• Tuition Assistance
  

About You:

• Minimum of 1 year of customer service experience (veterinary, medical, or hospitality setting preferred)
• Friendly, professional, and comfortable speaking with clients in person and over the phone
• Strong multitasking and organizational skills in a busy environment
• Excellent written and verbal communication skills
• Compassionate, team-oriented, and eager to learn
• Familiarity with veterinary software is a plus (we use Covetrus Pulse)
  

Ready to Apply?
We’d love to hear from you. To apply, please attach your resume and cover letter. Tell us a little about yourself and why you think Main Street Veterinary Hospital might be a great fit for you.