Resident Support Specialist (property management) in Charlotte, North Carolina at Henderson Properties, Inc

Benefits of working with Henderson Properties!

• You receive 80 hours of PTO in your first year of employment and then it increases to 120 hours of PTO after your one year anniversary.
• We match up to 3% if you enroll in our Retirement Plan.
• We observe 8 Paid Holidays throughout the year.
• Insurance options to Full Time Employees after 90 days of employment.
• Flexible Working Schedules and option to work from home on Fridays.
• Discounts on real estate sales and maintenance work.

Henderson Properties is seeking a detail-oriented and customer-focused Resident Support Specialist to support our residents and internal operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional service.

As a Customer Service Representative, you will serve as a key point of contact for residents, handling inquiries, resolving account issues, and ensuring a seamless customer experience. You’ll play an essential role in maintaining resident satisfaction while supporting day-to-day business operations.

• Respond to a high volume of phone calls and emails, providing prompt and professional assistance
• Manage resident inquiries, resolve account issues, and ensure timely follow-up
• Maintain accurate records and process transactions using company systems
• Enter new resident data and coordinate billing and charges with accounting
• Support move-outs and schedule property inspections with property management
• Notify residents of past-due accounts and assist with collections processes, including coordination with agencies and courts when necessary
• Build and maintain strong relationships with residents to promote satisfaction and retention
• Participate in team meetings, projects, and process improvement initiatives
• Maintain and update procedural documentation and workflows
• Assist with departmental and cross-functional projects as needed

• 2–3 years of recent experience in a call center or customer service environment
• Experience handling customer inquiries, complaints, and account transactions
• Strong communication skills—both written and verbal
• Excellent problem-solving abilities and sound judgment
• High attention to detail with strong organizational skills
• Ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office (especially Excel and Word)
• Strong typing and data entry skills
• Experience with CRM or relationship databases is a plus

• A strong sense of urgency and accountability
• The ability to remain dependable under pressure
• A proactive, solutions-oriented mindset
• Commitment to delivering outstanding customer experiences
• A collaborative approach and respect for diverse perspectives

At Henderson Properties, we are committed to fostering a supportive, respectful, and values-driven workplace. We empower our team members to grow, contribute, and make a meaningful impact on the communities we serve.

If you’re ready to bring your customer service expertise to a dynamic team, we’d love to hear from you. Apply today!

Company Core Values

• We work hard. We work smart.
• We believe together we are stronger.
• We choose a positive attitude.
• We have fun.
• We challenge the status quo.

Position Core Competencies

• Action Oriented
• Approachability
• Composure
• Customer Focused
• Integrity and Trust
• Time Management