Customer Experience Enablement Lead at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Enablement Lead in United States.

This is a high-impact enablement role focused on empowering customer-facing teams with the knowledge, training, and clinical context needed to deliver exceptional support in a fast-evolving, tech-enabled healthcare environment. You will act as the central bridge between product, operations, and frontline support, translating complex dental workflows and product updates into clear, actionable learning experiences. The role combines instructional design, clinical training expertise, and cross-functional communication to ensure consistency and excellence across global support teams. You will design and scale onboarding and upskilling programs that directly influence customer satisfaction and operational efficiency. Working in a rapidly growing organization, you will help shape how support teams learn, adapt, and perform at scale. This position offers the opportunity to directly impact both agent performance and end-customer experience in a highly specialized clinical domain.

• Design, build, and scale onboarding, upskilling, and reskilling programs for clinical and non-clinical customer support teams, ensuring consistency, scalability, and engagement across geographies.
• Facilitate engaging live and asynchronous training experiences that enable agents to confidently support customers across complex dental workflows and product offerings.
• Standardize training materials, curricula, and onboarding processes to ensure a consistent and high-quality learning experience for new hires.
• Collaborate with knowledge management teams to maintain and improve internal documentation, ensuring accuracy and alignment with evolving product updates.
• Develop “train-the-trainer” programs to equip frontline leaders with the tools to coach, develop, and support their teams effectively.
• Act as a cross-functional liaison, translating technical and product information into clear, agent-friendly learning content and micro-learning modules.
• Partner with product, engineering, and go-to-market teams to build feedback loops that improve training content and customer experience outcomes.
• Identify and implement process improvements that enhance onboarding efficiency, training effectiveness, and overall support performance.

• 5–7 years of experience in enablement, learning & development, or internal training within high-growth or tech-enabled environments.
• Strong knowledge of adult learning principles and instructional design methodologies (e.g., Kirkpatrick model, experiential learning frameworks).
• Proven ability to design, manage, and scale end-to-end training programs with multiple stakeholders and competing priorities.
• 5+ years of experience in dental, clinical, or digital health environments, with hands-on knowledge of dental workflows (crowns, bridges, implants, removables).
• Experience developing or delivering training for clinical tools or dental technologies (e.g., intraoral scanners).
• Strong communication skills with the ability to simplify complex clinical or technical concepts for diverse audiences.
• Data-driven mindset with the ability to evaluate training effectiveness and identify performance gaps.
• Ability to operate in fast-paced, cross-functional environments with strong adaptability and systems thinking.
• Experience collaborating with operational stakeholders to balance training needs with business priorities is highly valued.
• Bonus: experience with LMS or CX platforms (e.g., Zendesk, Absorb) and scaling training programs globally.

• Comprehensive healthcare coverage including medical, dental, and vision benefits
• Mental health support and wellbeing resources
• Generous paid time off and flexible work arrangements
• Parental planning and family support programs
• Retirement savings options (varies by location)
• Inclusive, global work environment with strong commitment to diversity and accessibility
• Opportunity to make a direct impact on patient outcomes and customer experience in healthcare
• Professional growth in a fast-scaling, mission-driven organization