Supervisor - First Party Subrogation at United Auto Insurance – Miami, Florida

COMPANY OVERVIEW:

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a First Party Subrogation Supervisor to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

SCOPE:

As a First Party Subrogation Supervisor, you will play a critical role in overseeing and managing the pre-litigation and litigation phase of claims within UAIC. This position leads a team of claim specialists to ensure timely recoveries and effective claims resolution in both pre-litigation and litigation matters. The First Party Subrogation Supervisor partners closely with in-house, outside counsel, internal departments, legal professionals, and external parties to drive favorable outcomes and maximize recoveries for the company. This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region.

DUTIES:

• Provide strong leadership to a team of claims specialists.
• Conduct regular team meetings, performance evaluations, and provide coaching and feedback.
• Foster a collaborative and recovery-driven work environment.
• Monitor and oversee the end-to-end pre-litigation and litigation claims process, ensuring compliance with company policies and industry regulations.
• Evaluate and make recommendations on complex claims and settlement strategies.
• Review and approve settlement offer within established authority limits.
• Conduct thorough investigations to determine liability and assess potential recovery exposure.
• Identify and implement strategies to increase recovery and financial income for the company.
• Liaise with internal and external legal teams to obtain legal opinions, guidance, and direction on pre-litigation and litigation matters.
• Collaborate with legal professionals to develop effective strategies for claims recovery.
• Ensure adherence to company policies, procedures, and industry regulations.
• Stay updated on changes in insurance laws and regulations that may impact claims handling.
• Maintain accurate and comprehensive claim files, including all relevant documentation and communication.
• Generate reports and provide regular updates on claim status, trends, and performance metrics.
• Establish and maintain effective communication channels with insureds, adverse carriers, attorneys and defendants, and other relevant parties.
• Address customer inquiries and concerns in a professional and timely manner.
• Identify opportunities for process improvement and efficiency gains within the aim to develop a stronger, unified team.
• Implement best practices to enhance the claims handling process.

EDUCATION:

• Bachelor’s degree in business administration, legal studies, or related field preferred.
• Bilingual preferred.
• Adjusters license required.

SKILLS & EXPERIENCE:

• Minimum 5 years of experience handling claims, with demonstrated leadership experience (formal or informal), including mentoring, training, project leadership, or subject matter expertise.
• Strong knowledge of property and casualty insurance policies, regulations, industry practices, and laws.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team-oriented environment.
• Proficiency in relevant claims management software and tools.

BENEFITS:

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Short Term and Long-Term Disability

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.