Health Through Housing Quality Management Coordinator (PPM III) at King County – Seattle, Washington

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

The Housing and Community Development (HCD) Division of DCHS is recruiting for a Quality Management System Coordinator, Project/Program Manager III. This is an expert-level position that serves as the primary driver for the Health Through Housing (HTH) Quality Management System (QMS). This role is critical for ensuring program fidelity, service excellence, and continuous improvement across the HTH initiative. Working independently, the incumbent will lead the execution, maintenance, and enhancement of the established QMS. This involves leading complex audit work, serving as the lead technical advisor for the Quality Improvement (QI) toolkit, and managing internal data collection and analysis to support system-wide performance evaluation. This position does not involve program planning but focuses exclusively on the implementation and refinement of the quality management framework to ensure HTH operators meet and exceed established standards of care and performance outlined in the HTH Operator Guide and performance tools.

To be considered minimally qualified applicant must demonstrate a background that provides the knowledge, skills and ability to:

• Serve as the expert lead for the implementation, management, and continuous improvement of the Health Through Housing (HTH) Quality Management System (QMS).
• Lead and coordinate all internal and external QMS audits, ensuring HTH operator compliance with the HTH Handbook, operator guides, and contractual performance standards.
• Develop, refine, and implement audit methodologies, data collection tools, and reporting frameworks to systematically measure program effectiveness, service fidelity, and client outcomes.
• Function as the lead technical advisor (TA) and mentor for HTH operators and internal staff on the Quality Improvement (QI) toolkit, data collection protocols, and QMS best practices.
• Manage the comprehensive gathering, validation, and analysis of QMS data, ensuring accuracy and integrity for program evaluation and performance reporting.
• Write complex analytical and program evaluation reports based on QMS findings, providing data driven recommendations for system-wide improvements, policy revisions, and strategic adjustments.
• Develop and propose revisions to QMS policies, procedures, and standards in response to audit findings, data analysis, and evolving best practices in supportive housing.
• Represent the division as the subject matter expert on quality management in inter-agency, interjurisdictional, and stakeholder meetings, presenting complex information clearly and persuasively.
• Provide leadership to cross-functional project teams focused on quality improvement initiatives, resolving disputes and coordinating review processes to achieve objectives.
• Conduct investigations into quality-related issues, analyze findings, and draft formal responses and corrective action plans.
• May assign work and provide performance evaluation information for other staff; serve as a mentor to other staff on quality principles and practices.
• Perform other duties as assigned.

WE ARE LOOKING FOR CANDIDATES WHO HAVE:

• The knowledge and skills usually associated with a Bachelor's Degree in Public Administration, Social Work, Business Administration, or a related field and/or at least five years of progressively responsible experience in quality management, program evaluation, compliance auditing, or a closely related area.
• Strong knowledge of Quality Management Systems (QMS), principles, and methodologies (e.g., ISO 9001, PDSA cycle, Total Quality Management, continuous improvement).
• Experience in developing, crafting, and implementing new structures that necessitate change management, stakeholder management, and critical creative thinking skills.
• Proven experience leading and conducting complex audits (e.g., programmatic, compliance, performance, or quality systems) from planning and execution to reporting and follow-up.
• Advanced skills in quantitative and qualitative research methods, data analysis, and program evaluation techniques.
• Demonstrated ability to develop, implement, and refine policies, procedures, and systems for a complex, multi-stakeholder program.
• Strong knowledge of issues related to homelessness, permanent supportive housing, harm reduction, and social service delivery models is strongly preferred.
• Exceptional written and oral communication skills, with demonstrated experience writing complex analytical reports for executive leadership and presenting findings to diverse audiences.
• Skill in working effectively and independently as an expert technical resource, managing multiple complex tasks simultaneously with minimal supervision.
• Skill in facilitating meetings, negotiating solutions, and providing mentorship and technical assistance to a wide range of stakeholders.
• High proficiency in data analysis tools and software (such as SPSS, R, or advanced Excel/Power BI) and the Microsoft Office Suite).

ADDITIONAL POSITION INFORMATION:

WHO MAY APPLY:

This position is open to all qualified candidates that meet the minimum qualifications. Interviews for this selection process will take place on or around March 30, 2026. Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions. Your application may be rejected as incomplete if you do not include the requested and relevant information in the online application and supplemental questionnaire. Applications and/or supplemental questionnaires that state, “see my resume” are considered incomplete and will not be considered to be competitive. If you have any questions, please contact Phitsamai Xaxouthep, phxaxouthep@kingcounty.gov.

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To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.