Expeditor at Settlers Hospitality – Hawley, Pennsylvania

Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have an exceptional experience while staying with us. We are currently looking for a hardworking and motivated individual to join our restaurant team as The Kitchen Expeditor. The Kitchen Expeditor coordinates the flow of food orders between the kitchen and front-of-house staff, ensuring timely, accurate, and high-quality meal delivery.

The ideal candidate for this position has a high school diploma or high school equivalency diploma and one-year prior experience in a food service setting. Additional culinary training/coursework highly desired. He or she must be committed to the customers, reliable to his or her co-workers, and be a self-motivated, organized, and detailed individual. Effective oral and written skills, good time management skills, and professional dress, speech, and behavior are all required for this position.

Responsibilities

• Order Coordination: Manage the flow of orders from the kitchen to the dining area, prioritizing tickets to ensure meals are prepared and delivered efficiently.
• Quality Control: Inspect each dish for accuracy, temperature, presentation, and compliance with special dietary requests before it leaves the kitchen.
• Communication: Serve as the central liaison between chefs, line cooks, and servers, relaying order details, modifications, and readiness status.
• Timing and Synchronization: Ensure all dishes for a table are ready simultaneously, applying finishing touches like garnishes or cleaning smudges to enhance presentation.
• Problem Solving: Address order discrepancies, inform servers of delays, and resolve issues promptly to maintain smooth service.
• Station Management: Maintain a clean, organized, and well-stocked expediting area to support efficient workflow.
• Other duties as assigned

Qualifications:

• High school diploma or high school equivalency diploma preferred
• One year of relevant experience
• Formal culinary training a plus
• Excellent communication skills, verbal and written
• Able to bend, kneel, squat, stand, and lift heavy objects as needed
• Able to work days, evenings, weekends, and holidays
• Organizational Skills: Ability to manage multiple orders and prioritize tasks in a fast-paced environment.
• Attention to Detail: Ensure accuracy in order fulfillment, presentation, and adherence to food safety standards.
• Communication and Teamwork: Strong verbal skills to coordinate between kitchen and service staff and work collaboratively.
• Stress Management: Remain calm under pressure during peak service times and proactively solve problems.
• Physical Stamina: Ability to stand for extended periods and perform physically demanding tasks as needed.
• Technical Knowledge: Familiarity with restaurant operations, food safety regulations, and order management systems.