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Facilities Coordinator I, Facilities Maintenance in Westerville, Ohio at PH FM LLC

PH FM LLC
Westerville, Ohio, 43081, United States
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Job Description

  • Manage a high volume of incoming work orders and email communications in a timely and efficient manner.
  • Dispatching vendor partners for work orders and ensuring they arrive in accordance with schedule.
  • Work in conjunction with managers and team members on problem resolution.
  • Answer customer questions about scope of services, making appropriate suggestions to resolve problems. Ability to analyze customer inquiries and determine means of resolution.
  • Ability to answer the phone and/or email promptly to provide the best customer service possible. Position involves heavy phone traffic inbound/outbound with customers and service providers.
  • Cold calling potential vendor partners to develop partnerships.
  • Input necessary data into computer system to track and follow up on customer requests. Create service tickets with clear scope of work and assign them to appropriate service provider.
  • Communicate with clients and service providers on an ongoing basis to maintain first class relationships. Communication via phone, email, reports, and third-party systems.
  • Contribute to the team effort by accomplishing set goals as determined by Manager.
  • Ability to prioritize tasks with overlapping timelines.
  • Ability to work independently and self-solve.
  • Keep accurate data and documentation of service requests.
  • Ability to remain calm and composed when dealing with an ever-changing environment and demanding customers.
  • Performs other duties as required by leadership.

Job Location

Westerville, Ohio, 43081, United States

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