Technical Operator at EPIC Health System LLC – Southfield, Michigan

Technical Operator – EHR & Systems Integration

Location: Michigan (Headquarters-Based)
Department: Specialized Operations
Travel: Moderate (as needed for acquisitions and system transitions)
Employment Type: Full-Time

About the Role

We are seeking a highly technical and operationally sharp Technical Operator to support system integrations, EHR transitions, and acquisition onboarding from our Michigan headquarters.

This role is responsible for managing the technical side of acquisitions — including EHR systems, data migration support, reporting, and system alignment.

The ideal candidate is highly proficient in multiple EHR platforms, learns systems quickly, and has strong IT and data capabilities. You will work closely with acquisitions, shared services, and operational leaders to ensure seamless system transitions.

Primary EHR Platforms

This role requires strong working knowledge of:

• Athena (Athenahealth)
• Epic
• eClinicalWorks

Experience with additional EHR platforms is a plus.

What You’ll Do

EHR & Systems Integration

• Support onboarding and integration of acquired practices into organizational systems
• Assist with EHR data transitions and system conversions
• Coordinate technical requirements for go-live readiness
• Validate system functionality post-transition
• Ensure continuity of patient and billing data

Reporting & Data Management

• Pull operational and financial reports from multiple EHR systems
• Support leadership with performance dashboards
• Validate data integrity during transitions
• Identify discrepancies in reporting during acquisition integrations

Acquisition Technical Support

• Work directly with acquisition sites to assess technical readiness
• Evaluate existing system configurations
• Coordinate data transfers and migration timelines
• Support interface development between systems
• Technical issues troubleshoot during integration

Cross-Functional Collaboration

• Partner with:
  • Integration & Transition Team
  • MSO Shared Services
  • Billing & Revenue Cycle
  • IT & Infrastructure
• Align system configurations with EPIC operational timelines
• Provide technical input during acquisition planning

System Optimization

• Identify workflow inefficiencies within EHR platforms
• Recommend system improvements
• Standardize reporting structures across states
• Assist in building scalable technical infrastructure

What You Bring

• 3–5+ years of hands-on experience with EHR systems
• Direct experience with Athena, Epic, and/or eClinicalWorks
• Strong technical and IT aptitude
• Experience pulling and interpreting healthcare reports
• Knowledge of healthcare workflows and revenue cycle
• Experience supporting acquisitions or system migrations preferred

Technical Skill Requirements

• Advanced EHR navigation and configuration knowledge
• Data extraction and reporting capability
• Understanding of interfaces and data mapping
• Familiarity with HIPAA and healthcare compliance standards
• Ability to learn new systems quickly

What Makes You Successful

• Fast learner
• Highly analytical
• Technically confident
• Detail-oriented
• Comfortable working in acquisition-driven environments
• Able to troubleshoot under pressure

Why This Role Matters

This position ensures technical continuity during acquisitions. Without strong system alignment, operational execution fails. This role protects data integrity, reporting accuracy, and system functionality during growth.