Learning & Engagement Specialist I at New Braunfels Utilities – New Braunfels, Texas

Position Summary

The Learning and Engagement Specialist I supports the Learning and Engagement team through independent project ownership and collaborative program delivery that advance organizational learning, workforce readiness, and employee experience. This role leads execution of onboarding and foundational learning initiatives, supports leadership and career development offerings, facilitates training, and contributes to content development and evaluation efforts. The Specialist plays a central role in delivering consistent, high quality learning experiences across the organization.

Essential Duties & Responsibilities

Program Management & Delivery

• Lead execution of onboarding experiences for new employees and employees transitioning into new roles.
• Develop and maintain onboarding resources, toolkits, and communication materials.
• Ensure departments and people leaders are prepared to support effective onboarding and role transitions.
• Coordinate and deliver foundational learning experiences for employees at all levels.
• Support design and delivery of leadership and career development offerings.
• Maintain engagement opportunities and learning communities that extend development beyond formal training.

Training Design, Facilitation, & Reinforcement

• Research, develop, and facilitate instructor led learning experiences with a focus on learner experience and application.
• Prepare training materials, resources, and follow up content to reinforce learning outcomes.
• Facilitate training independently and in partnership with team members, ensuring consistent quality and delivery standards.
• Assist in digital content development, including video and online learning materials.
• Design and implement reinforcement strategies that support sustained application of learning in the workplace.

Evaluation, Data, and Reporting Support

• Ensure consistent collection and entry of data for learning and engagement evaluation.
• Track participation, attendance, and feedback to support impact reporting.
• Support department leadership in maintaining dashboards, surveys, and metrics that communicate impact across the organization.
• Provide timely reports to Learning and Engagement leadership and organizational partners.

Cross-Organizational Engagement Coordination & Support

• Partner with the Learning and Engagement team and other departments to coordinate cross organization learning and engagement initiatives.
• Contribute to planning meetings and program development to ensure offerings align with organizational priorities.
• Support implementation of service standards that ensure excellence in delivery and employee experience.

Professional Development & Team Support

• Stay informed on learning and engagement best practices to contribute ideas and continuous improvement.
• Participate in team meetings, planning sessions, and departmental initiatives.
• Provide backup facilitation and program support as needed.
• Clearly communicate desired opportunities for growth and professional development.

General Responsibilities

• Maintain regular attendance; leave schedule should be managed to not interfere with the ability to accomplish tasks, including special projects and assignments with deadlines
• Adhere to NBU safety guidelines and practices at all times and in all situations
• Maintain a clean and safe work area, office, field site, and vehicle as applicable
• Develop & maintain effective customer service skills for communications with co-workers, customers, and the public in general
• Maintain strict confidentiality of business, employee, and customer information in written and oral communications and safeguard sensitive documents
• Adhere to NBU policies and procedures
• Exemplifies NBU Core Values
• Participate in and support initiatives to reach annual NBU Performance Measures

Formal Education and Work Experience Requirements

Degree/Diploma Obtained: Bachelors

Work Experience Time Frame: Three Plus Years

Field of Study: Instructional Design or related

Other: Adult Education, Training Facilitation, Learning Design, or a related field.

Additional years of service may be considered in lieu of a formal degree.

Certification and Licensure(s) Requirements

• Gallup Global Strengths Coach certification (preferred)

Experience with Crucial Conversations, Liberating Structures/Participatory Learning, Action Learning, and hybrid training environments is preferred but not required.

Other Minimum Qualifications

• Proven experience in designing and delivering effective onboarding programs and training initiatives.
• Strong understanding of adult learning principles and training methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Strong organizational and project management skills.

Other Software Knowledge

• Proficiency in using Camtasia, Canva, and other video-making tools.

Experience with Machines, Tools, Equipment and Other Work Aids

Printer, scanner, fax, and phone