Administrative/Customer Service Representative at State Heat Treating Company – Grand Rapids, Michigan

Pay Range: $18 - $22/hr

Benefits: Medical, dental, vision, 401k, sick time and PTO after 90 days!

Shift: Monday - Friday, 7:00 AM - 3:30 PM

Summary: The Administrative/Customer Service Representative assists the Plant Manager in ensuring customer needs are met and any assigned administrative duties are completed. This person communicates with office/plant personnel, the truck drivers, and maintenance personnel.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Oversee and coordinate order progression

Assist plant manager in ensuring promised delivery date is met on orders

Assist plant manager with daily administrative tasks

Arrange outside vendors when necessary

Develop and produce necessary reports to assist management

Maintain an accurate and organized filing system

Prepare, audit, and forward payroll, accounts payable, and other necessary information

to appropriate personnel

Greet and direct customers, vendors, etc. by telephone or in person

Ability to understand the applicable procedures document in the training program

Ability to use multi-line phone system, computer, and other office equipment

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand; climb or balance and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.