Commercial Operations & Partner Relations Manager at Qualdoc, LLC – Marietta, Ohio
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About This Position
Job Title: Commercial Operations & Partner Relations Manager
Location: Marietta, Ohio (Hybrid or remote flexibility may be considered)
Department: Commercial
Employment Type: Full-Time | Direct Hire
FLSA Status: Exempt
Compensation: $90,000 – $110,000 annually (based on experience)
Position Overview
We are seeking a Commercial Operations & Partner Relations Manager to lead quoting coordination activities while managing key external partner relationships. This role serves as a central hub for all quote-related activity, ensuring requests are handled efficiently, accurately, and with a high level of responsiveness.
The position requires strong organizational skills, a customer-focused mindset, and the ability to collaborate across multiple internal teams including engineering, estimating, manufacturing, sales, and project management.
- Oversee intake and processing of all incoming quote requests across the organization
- Ensure timely acknowledgment and progression of all requests
- Collaborate with estimating and engineering teams to validate scope, pricing, and lead times
- Manage multiple active quotes simultaneously, including updates and revisions
- Deliver completed quotes that meet accuracy standards and expected turnaround times
Strategic Partner Engagement
- Serve as the primary commercial contact for assigned strategic partner organizations
- Coordinate and participate in regular calls, meetings, and performance reviews
- Maintain consistent communication and follow-up to support partner relationships
- Ensure alignment between partner expectations and internal quoting processes
Customer & Partner Communication
- Act as a key point of contact during the pre-award/quoting phase
- Respond promptly to inquiries, changes, and follow-up requests
- Set clear expectations related to scope, timelines, and next steps
- Provide proactive updates to both internal stakeholders and external partners
- Represent the company with professionalism and a strong service-oriented approach
Cross-Functional Commercial Coordination
- Interface with sales, estimating, engineering, manufacturing, and project management teams during quoting activities
- Prepare clear and complete handoffs to Project Management for awarded projects
- Identify potential risks, scope gaps, or assumptions early in the process and escalate as needed
- Support updates and changes to active quotes as project details evolve
Process Improvement & Efficiency
- Promote consistency in quoting workflows, tools, and documentation
- Identify recurring bottlenecks or quality issues affecting turnaround time
- Recommend improvements to enhance efficiency as workload and complexity grow
Success in this role will be measured by:
- Timeliness of quote delivery and overall turnaround time
- Accuracy and reduction of rework
- Responsiveness to customers and partners
- Ability to manage multiple concurrent quotes
- Quality and clarity of project handoffs
- Feedback from customers and strategic partners
- 5+ years of experience in sales, quoting, or commercial operations within a technical or manufacturing environment
- Excellent written and verbal communication skills
- Strong attention to detail with the ability to manage competing priorities
- Demonstrated sense of urgency and ownership of responsibilities
- Experience working cross-functionally in a fast-paced setting
- Willingness to learn technical products related to electrical systems and infrastructure
- Highly organized with consistent follow-through on tasks and commitments
- A proactive communicator who thrives in a customer-facing role
- Someone who can balance multiple priorities without sacrificing quality
- A collaborative team player who can work across departments
- Detail-oriented with strong problem-solving skills
- Committed to continuous improvement and operational excellence