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Registration Representative at Kennebec Pharmacy HomeCare – Augusta, Maine

Kennebec Pharmacy HomeCare
Augusta, Maine, 04330, United States
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About This Position

POSITION SUMMARY:

The Registration Representative will perform financial clearance, registration, and clerical duties associated with direct and scheduled patient referrals. As a Registration Representative, you will get to interact with patients and their families, clinical teams, schedules and referral sources, and ensure information is readily available for clinical staff.

ESSENTIAL FUNCTIONS:

  • Coordinates with intake to ensure all documentation is accurate and complete.
  • Performs financial clearance, registration, and clerical duties associated with set ups.
  • Meets (in person or virtually) with patient or patient's caregiver to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions
  • Communicates with intake, clinical staff, and other appropriate personnel to exchange necessary information.
  • Verifies insurance benefits and obtains precertification/authorization and ensures verification of medical necessity as necessary. Determines and accepts required payments, including co-pays deductibles, and coinsurance, or refers to financial counselors for follow up.
  • Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
  • Use of teams and texting functionality
  • Use of follow up dates, and accountability to ensure all items are met prior to the patients’ scheduled appointments.
  • Able to problem solve and escalate items as necessary.
  • Schedule patients for upcoming set ups and mask refits as needed.
  • Works reports and ques as directed.

    • OTHER RESPONSIBILITIES:

    • Provide excellent customer service while taking inbound calls and assisting with requests.
    • Maintains patient confidentiality and rights.
    • Following all policies and procedures as outlined by the company, governmental.
      regulations, and HIPAA standards.
    • Maintains professional appearance and conduct at all times.
    • Uses PTO appropriately.

    EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  • High School Diploma/GED equivalent.
  • Good communication skills, both oral and written, Strong customer service orientation.
  • Relevant customer service experience
  • Excellent and demonstrated communication skills.
  • 1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred.
  • Ability to keyboard accurately and quickly.
  • Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
  • Strong problem-solving skills.
  • Works well within a team.
  • MS Office skills

    • SUPERVISORY RESPONSIBILITIES:

    None assigned.

    PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

    Standard office setting with minimal noise levels.

    Job Location

    Augusta, Maine, 04330, United States
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    Job Location

    This job is located in the Augusta, Maine, 04330, United States region.

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