Operations and Sales Manager at Drew Edmond - State Farm Agency – LINCOLN, Nebraska

Operations and Sales Manager

Location: LINCOLN, NE, 68506
Salary: $60000.0 - $75000.0/year
Experience: 1 Year(s)

Location: 4700 Normal Blvd Lincoln, NE 68506

Compensation: $60,0000 Base Salary + Performance bonuses/commission

Total Target Comp: $70,000 - $80,000.

Who we're looking for

• Current or Prior Insurance Agency experience
• Current or Prior State Farm experience
• Property and Casualty Licensed (Must be able to obtain life and health)
• Strong communicator with confidence handling difficult situations
• Sales-minded
• Experience with CRM systems

What this role is NOT

• Passive admin role
• Call Center
• Not for someone who needs micromanagement

About us

We are one of the top producing Agencies in Lincoln, known for providing high-value, high-intent leads to assist our sales team. Our systems work, our expectations are strong, and our growth is intentional. We had an exceptional 2025 as an Agency and are looking to build on that success in 2026.

We are looking for a sharp, dependable Operations & Sales Manager to help run day-to-day operations, support Agency growth, and step in on complex customer needs. This role is critical to keeping the Agency moving efficiently while continuing to drive sales. This is a hands-on execution role, not a micromanagement position.

Role Overview

This person is the right hand to the Agency owner.

When customers need support --> You are focused on operations and problem solving.

When operations are calm ---> You are focused on sales executions, referrals, and Agency growth.

Key Responsibilities

Day to Day Operations

• Manage daily workflows and operational tasks
• Handle complex customer issues and escalations
• Ensure leads are handled correctly and promptly
• Coordinate follow ups, documentation, and internal processes
• Act as primary point of contact for Agency.
• Maintain CRM accuracy and operational reporting
• Keep Agency owner informed/updated with any potential issues/areas of opportunities.

Sales and Customer Support

• Working provided leads by Agency
• Creating your own opportunities from X-dates, Referrals, Community marketing.
• Proactively identify and resolve issues before they escalate.
• Use existing retentions systems as well as coming up with additional ideas to implement.

What Success looks like (First 90 Days)

• You can independently run daily operations
• Customer issues are resolved quickly and confidently
• Sales follow-up improved and missed opportunities decrease.
• Owner time spent on day-to-day task is significantly reduced.
• Clients consistently report positive experiences

Why Join us

• Opportunity to grow with one of Lincoln's Top producing Agencies.
• Strong leads flow - You are not only cold calling
• Proven Systems already in place.
• Meaningful role with real impact.
• Your work directly affects revenue and client success.