BANQUET LEAD at Chandler Hilton Garden Inn Downtown – Chandler, Arizona

JOB SUMMARY

At HCW Hospitality, our banquets are more than just events—they’re experiences. As a Banquet Lead, you’ll be at the heart of those experiences, delivering exceptional service that delights our guests. Your attention to detail and commitment to excellence will help make every event special. This is a part time position that could be scheduled up to full time hours depending on business needs. This position requires open availability: Mornings, Night, Weekends, Holidays, Long days.

WHAT YOU'LL DO

As a Banquet Lead, you’ll be the face of our events. In this role, you will:

• Lead banquet team from the start to the end of the event.
• Assist in staffing and scheduling for events two weeks in advance to a scheduled event.
• Be ready to work pop up events on short notice.
• Provide prompt, professional service to guests during banquets and events.
• Greet the guest at the beginning of the events and clean up the event at the end.
• Set up banquet rooms according to event specifications, including table arrangements and décor.
• Serve food and beverages efficiently, following proper service standards.
• Address guest needs and special requests with a positive attitude.
• Work closely with the banquet team to ensure smooth and successful events.
• Assist with event breakdown and resetting rooms for future functions.
• Take on additional duties as assigned by management to support the smooth operation of the hotel.

WHAT YOU BRING

We’re looking for a service-oriented individual who thrives in a fast-paced environment. To excel in this role, you’ll need:

• Experience in a leadership banquet position (captain, supervisor, lead) with a focus on hospitality.
• Proven leadership experience building a team and executing flawless service.
• A strong attention to detail and a commitment to excellence.
• Excellent communication and teamwork skills.
• The ability to lift and carry heavy trays and equipment.
• Flexibility to work mornings, evenings, weekends, long days, and holidays.
• A positive attitude and a passion for creating memorable guest experiences.

JOIN HCW HOSPITALITY

At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count.

Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Experience in a leadership banquet position (captain, supervisor, lead) with a focus on hospitality.

Flexibility to work mornings, evenings, weekends, long days, and holidays.

Proven leadership experience building a team and executing flawless service.