Admin representative in Monterrey at SEQUIUM ASSET SOLUTIONS LLC

We are seeking a detail-oriented and proactive Administrative Representative to manage incoming email communications and handle consumer disputes with professionalism and efficiency. This role reports to the Compliance and Administrative Manager, and requires excellent written communication skills, the ability to multitask, and a strong commitment to delivering timely and accurate responses to customers and internal teams.

Key Responsibilities:

• Monitor, organize, and respond to a high volume of emails in shared inboxes daily.
• Investigate and resolve consumer disputes promptly, ensuring compliance with company policies and regulatory requirements.
• Document and track all dispute cases accurately using Latitude and our Internal Dispute Log.
• Determine the proper pre-written response to communicate to consumers.
• Identify trends or recurring issues and recommend process improvements where applicable.
• Support general administrative tasks as needed.

Qualifications:

• Must be bilingual (English / Spanish)
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 1–3 years of experience in an administrative, customer service, or support role.
• Strong written and verbal communication skills.
• Proficient in email platforms (e.g., Outlook, Gmail) and basic office software (e.g., Word, Excel).
• Experience handling customer disputes, complaints, or inquiries is highly preferred.
• Ability to manage sensitive or confidential information with discretion.
• Strong organizational skills and attention to detail.
• Capable of working independently and prioritizing tasks effectively.