JR HELP DESK SPECIALIST at KidsPeace Childrens Hospital – Schnecksville, Pennsylvania

What We Offer

• Generous PTO
• Tuition assistance & student loan forgiveness options
• Comprehensive benefits: medical, dental, vision, and pet insurance.
• Professional growth: ongoing development, training opportunities, and structured career pathways.
• Supportive environment: a collaborative and compassionate team culture.

Position Summary

Analyzes and responds to computer problems and requests from the user community and acts as a liaison between the users and the MIS technical support personnel. Analyzes problems and evaluates potential solutions. Works with lead personnel on various projects.

Job Duties

• Consult with the organization’s computer users to determine problems
• Analyze and resolve problems with help from additional IT personnel. Receive assistance from more senior personnel to coordinate resolution of user problems. Follow up on assignments made to other IT staff and contact the customer to determine level of satisfaction before finalizing the call
• Identify common problems/issues and notify more senior Helpdesk Specialists to develop written procedures for submittal to the procedures committee
• Work with the Manager Network & Hardware Support and others in IT to develop and increased level of knowledge regarding the call tracking system and KidsPeace functionality
• Log all calls into the call tracking system (HEAT) correctly and with the appropriate detail and resolution

Schedule

Position located in Schnecksville, PA
Full Time, Monday through Friday

Qualifications (Education, Training and Experience):

• Minimum of an Associate Degree in Computer Science and one year of experience providing help desk, software or hardware support OR equivalent work-related experience and training
• Must have the ability to work evenings, weekends, holidays, flexible hours and overtime as required

About Us

KidsPeace is a private charity committed to supporting the behavioral and mental health needs of children, families, and communities. Since 1882, we have provided psychiatric hospital services, residential treatment, accredited educational programs, and foster care services. Our culture is rooted in compassion, creativity, collaboration, and a dedication to providing hope and healing.

Competitive Pay: Annual salary $40,000