Marriott Springfield Downtown - Front Desk Assistant Manager OEM in Springfield, Massachusetts at Aimbridge Hospitality

Marriott Springfield Downtown - Front Desk Assistant Manager OEM

Join Our Team as a Front Desk Assistant Manager!

At Aimbridge Hospitality, were all about creating unforgettable guest experiencesand as our Front Desk Assistant Manager OEM, youll be right at the heart of it. Working side-by-side with the Front Desk Manager, youll help keep the front office running smoothly, making sure every guest is greeted with warmth, efficiency, and a touch of hospitality magic. Youll help drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about. If youre a customer service rockstar with a knack for solving problems and keeping things organized, wed love to have you on our team!

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS/RESPONSIBILITIES

• Service with a Smile: Youre the friendly face guests and team members count on. Whether its a warm welcome or a helpful hand, you deliver top-notch service that makes people feel right at home.
• Lead the Way: You motivate, coach, and guide the front desk crew like a prokeeping standards high, operations smooth, and the vibe positive.
• Problem-Solving Powerhouse: You spot issues before they become problems and handle guest concerns with calm, quick thinking. Smooth operations? Thats your specialty.
• Master of the Details: From managing room revenue to keeping your look sharp and systems running, youve got the financial smarts, organizational skills, and tech know-how to keep everything on point.

EDUCATION & EXPERIENCE

• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3- 5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Conveniently located in downtown Springfield, our inviting hotel is perfectly situated for family vacations, romantic getaways or business travelers. Guests can settle into spacious rooms featuring complimentary Wi-Fi access, Plug-in Panel for streaming media and plush bedding. Travelers will enjoy delicious dining in our Springfield hotel's restaurant or they can have a light meal and drinks in our award-winning sports bar. The classically-designed meeting and event venues within our downtown hotel are ideal for planning corporate gatherings, weddings and other social galas. Our experienced staff, including planning and catering experts, are always on hand to assist. When it's time to relax, guests will enjoy our hotel's setting close to the Basketball Hall of Fame, Six Flags New England, Dr. Seuss Museum and the MassMutual Center.

Application deadline for Colorado positions: