COMMUNITY ENGAGEMENT SPECIALIST in Chicago, Illinois at Sinai Chicago

About Us:

At Sinai Chicago, we take health care personally. Excellence in health care is about more than just medicine, technology, tests, and treatments, it is about really caring for people with dignity and respect. That’s what we do. We provide the best care to meet the needs of people, for our community, for our patients and for you.

Position Purpose:

General Job Description

Under the supervision of the Supervisor, ACA Consumer Engagement and Education, the Community Engagement Specialist (CES) works to educate patients on Medicaid redetermination, presumptive eligibility, educate and motivate individuals to appropriately enroll as new participants in Medicaid, Tax Credit, or State Marketplace insurance plans under the Affordable Care Act. Responsible for effective community member engagement and education at multiple location and venue types each day, distributing education and marketing materials, setting up and taking down events, and assisting consumers with their health insurance plan and health care provider selections and answering questions. They will serve as a resource to enhance customers’ knowledge of SHS. Provide education focusing on identifying and assisting existing and new customers in choosing SHS as their healthcare provider. This position will work mainly in communities in South and West sides of Chicago, depending on assigned areas. Hires will receive on-the-job training. Has the ability to enter data accurately and quickly into a desktop personal computer or tablet. Bi-lingual English/Spanish preferred.

Key Job Activities:

• Utilizing both training and interpersonal skills, engage consumers at assigned locations or events in a dialogue about their healthcare insurance coverage. Educate consumers on the range of potential options which meet their defined health insurance needs, such as maintaining an existing relationship with a specific primary care physician or healthcare provider organization.
• Distribute educational and/or marketing materials on health insurance coverage options and physician selection options for each health insurance plan or plan type.
• Complete accurate daily and/or weekly activity logs/reports and submit to Director.
• Refer individuals in need of direct health insurance enrollment assistance to the In-Person Counselor Program or CMS Navigator program operated through Sinai Community Institute. Communicate promptly to the Director any observed barriers/obstacles to completion of timely and efficient ACA health plan enrollment referrals, issues with Medicare or Medicaid portal.
• Help establish, maintain, and strengthen linkages with community organizations and agencies serving as partners working toward consumer education, motivation and enrollment in Medicaid and the Illinois Health Insurance Marketplace.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; and talk or hear.

Education and Work Experience:

MINIMUM EDUCATION:

• High School Degree or GED. Some college is preferred but not required.
• 1-3 years of experience

Knowledge and Skills:

Ability to work with insurance companies, Community Organizations, Churches, Community Residents, Governmental Agencies, and its affiliates.

Certifications/Licenses:

• Each person employed in this role shall successfully complete either prior or within 2 months the following trainings: ALLKIDS, MPE training, Medicare and Federal Navigation and State IPC Training. Staff will receive a certification after successfully completing the Federal Navigation and State IPC Training.

Workplace Conditions:

PHYSICAL DEMANDS:

• Must be able to sit for long periods of time.
• Work Environment
• Must be comfortable working in small spaces.