Aging Care Manager 1 at Luzerne County – Wilkes-Barre, Pennsylvania

Are you interested in making a positive impact in the lives of the elderly population while providing them with a variety of services? If so, consider joining the Luzerne County Area Agency on Aging as an Aging Care Manager 1 in our Care Management Unit. Take your career to the next level with our dynamic team that serves the needs of the residents in Luzerne and Wyoming Counties!

This is a trainee position (probationary period of six months) within the Luzerne/Wyoming Counties Area Agency on
Aging. This employee is specifically trained to assess the needs of consumers utilizing state mandated assessment
forms, develop effective care plans to meet these needs, and implement these care plans in a professional manner.
The employee reports directly to the Aging Care Management Supervisor 1 and holds a Civil Service Classification of
Aging Care Manager 1 (ACM1).

An employee performance evaluation will be completed in six months. Upon successful completion of the sixmonth
probationary period, the employee will be promoted to an Aging Care Manager 2.
All duties/cases are assigned using a fair and effective distribution method.

• Must possess the knowledge and skills to recognize a consumer at risk. Be able to communicate effectively orally and in writing.
• Be able to operate a computer, cell phone and have some knowledge of Microsoft Office.
• Organize, prioritize, plan, and carry out workload.
• Interpret laws, regulations, and directives, as required.
• Travel independently to areas that may or may not be accessible by public transportation.
• Analyze data and other materials.
• Prepare and deliver presentations.
• Maintain current on wide range of issues and as they relate to older Pennsylvanians.
• Other duties as assigned.
  
  

After completion of training, the ACM must be able to accurately record all case as per Luzerne/Wyoming
Counties AAA procedures, into SAMS, the state mandated consumer database. Documentation that must
be completed includes: all consumer demographics and characteristics, care enrollment, Needs
Assessment Score, finances, contacts, information and referral entries, activities and referrals entries, and
journal entries.

Complete Intakes/Referrals for agency services.
Completes Reports of Need on consumers aged 18 and older, after successful completion of required
training courses.
Assess the needs of consumers thoroughly and completely utilizing standardized assessment forms.
Develop and implement the Consumer Care Plan in a timely manner. Care Plan documentation activities
include:
o Ensure the Care Plan is accurate and current.
o Service plan entries (services ordered by the Luzerne/Wyoming Counties AAA on behalf of the
consumer), a service plan schedule for each service entry and generating service orders via the
service plan for each service entry.
o Ensure services are delivered by agency providers and are meeting the care plan goals.
Make priority home visits for safety and welfare check of consumers, as required.
Works as a liaison between the consumer and provider, as necessary.

Provides ongoing care management consisting of continuing activities performed on behalf of the client.
All assessment and care management activities are completed and submitted for supervisory review in a
timely manner as defined by agency policy.
Provide the consumer/family all appropriate paperwork such as Right to Appeal, Right to a Fair Hearing,
Provider of Choice listing, Helpline, etc.
Reassess consumers on an annual or bi-annual basis, depending upon the care program the consumer is
enrolled in. Identify changes in situation or functioning and measures progress toward goals.
Educate consumers and their families regarding aging services and benefits that may be of use or
subsequently be required.
Assist consumers, guardians, and families in maximizing their abilities for self-determination by enabling
them and empowering them in decision-making to the greatest extent possible. Assist in providing
mediation between the consumer and the providers, guardians, family members, or the agency relative to
the needs and desires identified by the consumer.
Complete accurate monthly travel vouchers.
Encourage enrollment and assistance in accessing other community resources and research what is
available to streamline services (i.e., VA Aid and Attendance, Hospice Services, Veterans Directed Home
and Community Based Services Program, Under 60 programs, disability organizations such as the Blind
Association or MS Society).
Develop and maintain professional relationships with other offices throughout Pennsylvania within and
outside the Aging network, consumers, families, and service providers and work collaboratively with them
to assure best service delivery to the client population.
Appropriately seeks and receives supervisory direction.
Attend agency and unit specific staff meetings to discuss/review current problems, concerns, share ideas
or knowledge learned from specific providers, address issues, etc.
Attend identified trainings as directed by the ACMS1.
Adherence to all agency policies and procedures, as well as the Luzerne/Wyoming Counties Policies and
Procedures Manual.
In order to comply with standards, set forth by the Pennsylvania Department of Aging in meeting 24-hour
availability of staff coverage, all ACM staff will participate in mandatory after-hours duties. Upon
completion of the mandated PDA sponsored training session for Protective Services, all ACM staff will be
placed in the after-hours scheduled rotation. The time lapse between scheduled days on call is
determined by the number of ACM staff working at the Luzerne/Wyoming Counties AAA at the time.
o Complete Reports of Need on consumers aged 18 and older.
o Consults with after-hours supervisors, local law enforcement, hospital staff, and other collateral
contacts as required.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date.Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/testoncefor this posting.
• Your results will be provided via email.