Front Desk (Overnight) at The Outlook at Windhaven – PLANO, Texas

• Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better.
• Is friendly and courteous to residents, patients, and co-workers.
• Answer phones within 3 rings, take messages and/or direct calls to appropriate party.
• Greet and direct visitors (i.e., family members, vendors, prospective residents, volunteers)
• Assist residents with various needs (i.e., make change, sell stamps, mail, schedule appointments)
• Collect resident fees and write receipts.
• Prepare outgoing mail (i.e., first class, return receipt, UPS)
• Receive and distribute resident and facility mail.
• Forward appropriate mail (i.e., deceased residents, residents moved)
• Routine clerical duties as assigned by the Office Manager/Resident Concierge
• Schedule guest cottages and collect appropriate fees.
• Schedule residents appointments in accordance with established drive schedule and routine
• Report to the Office Manager/Resident Concierge all unusual situations, keeping her/him informed on problems, accidents or special needs arising from communications at the front desk.
• Maintain front office fax machine and copier machine (i.e., make sure all supplies are at appropriate stock levels)
• Distribute faxes to appropriate person in a timely manner.
• Other duties a assigned by Office Manager/Resident Concierge

• High School graduate or GED
• 2 years experience on PBX or multi-line telephone systems
• Prefer front office experience, specifically interaction with customers.

• Analyticalthe individual synthesizes complex or diverse information
• Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings
• Leadershipthe individual inspires and motivates others to perform well and accepts feedback from others, possesses political savvy and is a team player
• Quality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
• Judgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions

• Ability to handle heavy phones, work calculator, intercom system, two-way radios, fax machine and copier machine.
• Ability to accurately make change.
• Ability to communicate verbally and in writing, with residents, visitors, and staff.
• Ability to sit for extended periods of time as well as getting up frequently to direct residents, visitors, and staff to other areas.
• Ability to multi-task in a fast-paced environment with high demands
• Ability to maintain pleasant, caring, and compassionate demeanor in stressful situations.
• Ability to read, write and speak English.
• Ability to perform Essential Duties
• Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients
• Ability to perform work tasks within the Physical Demand Requirements
• Ability to comply with the Resident Bill of Rights and the Employee Responsibilities
• Ability to comply with organizational and departmental safety policies and procedures

• Primarily inside climate-controlled building

• Self-paced, requiring the ability to work quickly and accurately in an often-times fast-paced work area

Available shift: Sunday - Monday 12:00 a.m. - 8:00 a.m.