Digital Navigator at Restore Education – SAN ANTONIO, Texas

Supervisor: Director of Instruction

Status: Non-exempt

Schedule: Full-time, with scheduled hours Monday-Thursday 9 am - 6 pm and Friday 9 am - 2 pm. Some Evenings and Weekends required.

Locations: Restore Education Central Campus and Eastside Center for Excellence, with additional partner locations as scheduled.

Note: Schedule and location(s) are subject to change.

Under the direction of the Director of Instruction, co-leads organizational efforts pertaining to the Digital Equity Initiative, digital literacy programming, adult education services, and other organizational initiatives.

Provide services to students in the following areas:

i. Record required partner and student data such as contact information, case notes, or test results into a database.

ii. Ensure relevant program outcomes are achieved and tracked, as directed.

iii. Conduct device access and digital skills needs analysis of each partners program participants.

iv. Develop an individual digital needs assessment that can be administered by partners and participants or during the training sessions.

i. Curate a directory or digital library of tools and resources for digital navigation and digital skills programming.

ii. Host device access workshops and refer individuals to low-cost device ownership options.

iii. Use effective retention strategies such as relationship building, regular student contact, and goalsetting activities, etc. so that students persist in the program.

iv. Provide digital navigation sessions with program participants and community partner referrals.

i. Write policies, processes, and standard operating procedures for the Digital Skills training collaborative.

ii. Create policies and standard operating procedures for device access for the community, including researching and procurement of software to track device access.

iii. Deliver digital skills training at partner locations, based on results of needs analysis and the specific needs of the targeted populations.

iv. With oversight, manage the community technology spaces and support participants in meeting digital access or skills goals.

i. Create and implement a plan to impact each partners digital equity strategy and ensure that specific needs of the targeted populations are met, including outreach, device access, training, and navigation services.

ii. Network and coordinate with other community digital equity programs to fully understand and implement the solutions offered across the region for device access and skills training.

iii. Promote the lending library and computer lab resources to digital equity community partners.

Completes required number of professional development hours each year.

Performs related duties and fulfills responsibilities as required and/or assigned.

Bachelors Degree required.

Bilingual in English and Spanish required

Experience providing services to out-of-school youth and/or non-traditional students, specifically at-risk populations.

Computer literate in Microsoft 365, Google Suite, Salesforce, and webinar software

Ability to communicate effectively both verbally and in writing.

Attention to detail with strong follow through

Knowledge of performance accountability and data tracking

High level of knowledge and skills with technology, devices, and internet/Wi-Fi

Strong and demonstratable abilities to instruct basic computer and internet skills

Instructional experience in various class modes such as in-person, online, and hybrid

Highly skilled in interpersonal relationships with students and adults in leadership, management, teaching, counseling and/or other professional positions.

Knowledge and experience working with underrepresented students such as low-SES, racial/ethnic minority, LGBT+, parents, immigrants, and veterans.

Knowledge of advising/counseling techniques and procedures.

Ability to organize work, set priorities, coordinate workload, handle multiple responsibilities and meet deadlines.

Ability to deal with diverse situations and people, establish, and maintain cooperative working relationships with staff and those contacted in the course of work.

Willingness to learn new things and eagerness to acquire new skills.

Schedule: Most days, the hours for this position fall Monday through Thursday between 9:00 a.m. and 6:00 p.m. and Friday between 9:00 a.m. and 2:00 p.m.; however, flexibility to work at evening and/or weekend outreach events is fundamental for the success of this position.

Estimated Hourly Rate: $20-$24 per hour

Benefits: Employer-covered health, vision, and dental, and employer-covered life insurance, plus affordable auxiliary plans and generous PTO policy.

Must possess a valid Class C Texas Drivers License or obtain a valid Class C Texas Drivers License within thirty (30) days after becoming a resident of the State of Texas.

Physical requirements include visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, bending, twisting, carrying/lifting course materials, and walking to perform the essential functions.

Restore Education is committed to equal opportunity in employment for persons with disabilities and complies with the Americans with Disabilities Act of 1990 (ADA), as amended, and any other applicable state and federal laws. Accordingly, Restore Education does not discriminate against qualified individuals with disabilities regarding application, hiring, advancement, discharge, compensation, training or other terms, conditions, and privileges of employment. Moreover, it is Restore Educations policy to provide reasonable accommodations in employment to qualified individuals with disabilities so that they can perform the essential functions of the job, unless the accommodation would impose an undue hardship on the operation of Restore Educations business or would change the essential functions of the position. Retaliation against an individual with a disability for utilizing this policy or seeking a reasonable accommodation is prohibited. Individuals with any questions or requests for accommodation should contact the Human Resources Department.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.