Patient Registration Clerk in Garberville, California at Southern Humboldt Community Healthcare District

About SoHum Health:

At SoHum Health, our mission is to provide high-quality local medical services and engage community members in education and lifestyle opportunities to promote optimal health and wellness. As the sole provider of emergency, acute, radiology, skilled nursing, pharmacy, and various other health services in our expansive rural region, we play a unique role as a hub and trusted partner for the patients we serve. Guided by our core values of caring, quality, teamwork, and positivity, we strive daily to improve the health of our underserved community.

Summary/Objective

Performs clerical and computer tasks to support Patient Registration functions under the immediate supervision of the PFS Manager. Serves as a customer service representative to patients, their families, the public and the Medical Staff.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Register patients, obtain demographics, insurance information, identification, etc.

Understands and complies with healthcare regulations, including but not limited to: HIPAA, EMTALA, etc.

Completes paperwork needed for clinic, hospital acute care, SNF, Outpatient hospital and ED, clinic protocols for scheduling and registration of patients, including obtaining all proper forms of consent.

Collects and records payments from patients appropriately.

Daily balance of the registration cash boxes accurately.

Appropriately sort and process incoming mail.

Understands the functionality of the EHR for registration, eligibility, scheduling, registration documentation and MSPQ documentation.

Answers basic questions by patients or their agents regarding scheduling and registration of an account.

Core Competencies

Interpersonal Skills

Collaboration - Teamwork

Confidentiality

Proficiency with Technology

Required Education and Experience

High school diploma or equivalent.

Preferred Education and Experience

Two years of customer service.

Two years general office experience.

Two years of experience with EMR/EHR systems.