Radiology Patient Navigator in Brockton, Massachusetts at Signature Healthcare

Under the direction of the Director of Imaging Services and the Radiology Quality Assurance Manager, supports the department quality assurance program and facilitates effective communication of results to ensure patient safety. Responsibilities include collecting and maintaining data driven metrics designed to support quality of care. May work directly with the Director and Chief of Radiology to develop, implement and maintain process improvement standards and goals.

To perform this job successfully, an individual must be able to meet expectations relative to the purpose of the position and perform each primary responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, education, experience, and/or ability required to perform this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities.

• In conjunction with the Radiology Quality Assurance manager, plans, coordinates and implements the Radiology quality assurance program.
• Works with Radiologists, radiology staff, peers and administration to continually improve services in support of inpatient and outpatient care at multiple locations.
• Builds professional relationships with the healthcare team by learning about the role of each team member.
• Finds creative solutions to solve problems that may result in communication barriers.
• Manages Critical, Urgent, and Follow up results for all radiology studies.
• Works with the Low Dose CT team to ensure patients receive appropriate and timely follow up.
• Knows how and when to escalate concerns involving results reporting.
• Embraces the organizations Culture of Safety in an effort to improve the quality of care provided to our patients and ensure a safe working environment for our patients, staff and visitors.
• Considers and prioritizes patient safety needs first when working on daily functions.
• Maintains accurate follow up log and communicates issues to the appropriate care providers timely.
• Maintains discrepancy logs for ED-Radiology interpretations.
• Monitors and communicates eRadpeer compliance to chief radiologist.
• Collates and displays Quality Improvement data and information for presentation at department and group meetings.
• Accurately assess issues and can classify, compare and contrast data.
• Maintains open communication with the organizations staff, peers, and hospital/outpatient staff, including departmental personnel.
• Develops and contributes to team building within radiology and with peers.
• Active participant on the Radiology Quality Improvement Committee and other committees as assigned.
• Actively participates and embraces Lean methodology. Utilizes the tools provided and meets the expectation for all required elements as indicated on the Lean qualification grid.
• Participates in daily tiered huddles, effectively manage assigned pillars and associated metrics on balance score card.
• Creates a cooperative work environment marked by sharing of ideas, sensitivity to the needs of others, shared visions, and joint efforts to attain organizational goals.
• Performs other duties as required or assigned.

Skills needed to communicate effectively in both orally and written form. To perform this job successfully, an individual must be able to meet expectations relative to the purpose of the position and perform each primary responsibility satisfactorily. Must be able to function effectively and independently when working under stress. Ability to prioritize and multi task in a fast paced environment. Customer relation, customer service and interpersonal skills are essential. High level of initiative, independent judgment, leadership and organizational skills. High school diploma or equivalent required. Minimum of Associates degree in business administration or medical field preferred. Any other changes in healthcare or systems that requires new workflows and processes or new assignments and assisting in training new employees.