Customer Service Lead in West Sacramento, California at BuyWander

Customer Service Lead - Full Time

Position Title: Customer Service Lead
Department: Order Fulfillment
Reports To: Order Fulfillment Supervisor

Job Summary:
The Customer Service Lead is responsible for providing a welcoming environment and excellent service to all customers. This includes leading the customer service team, checking-in customers for curbside pickup appointments, utilizing various software systems to fulfill orders, accurately scanning out items, processing returns, answering customer questions, and ensuring a smooth and efficient customer experience.

Responsibilities:

Customer Check-In:

· Greet customers warmly upon arrival in the parking lot and check them in for their scheduled pickup appointments.

· Confirm order details and provide any necessary information.

Order Fulfillment:

· Use internal software systems to manage and fulfill customer orders.

· Coordinate with warehouse staff to ensure timely order retrieval.

Item Scan-Out:

· Verify order accuracy and ensure customers have all their purchased items.

Customer Assistance:

· Provide friendly and helpful assistance to customers, answering questions and addressing any concerns.

· Resolve customer issues or direct them to the appropriate team members.

Returns Processing:

· Process customer returns according to company policies and procedures.

· Inspect returned items for damage and update inventory accordingly.

Qualifications:

· Excellent customer service and communication skills.

· Comfortable using computers and various software programs.

· Strong attention to detail and accuracy.

· Ability to lift and move up to 50 pounds.

· Ability to work in a fast-paced environment.

Physical Requirements:

· Ability to stand and walk for extended periods.

· Ability to lift, carry, and move up to 50 pounds.

· Ability to bend, stoop, and reach.

· Position requires seeing, hearing, use of hands and fingers, sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities.

· Must be able to communicate with others including talking, hearing, and listening and exchanging communication.

· Ability to work in a fast-paced environment.

· Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Schedule, Wage & Benefits:

· Monday - Friday

· $20.00

· PTO includes Vacation, Sick & Holidays

· Health, Dental & Vision Insurance

· 401k with a Match

Interested candidates should submit their resume to (INSERT GM EMAIL)

Equal Opportunity & Merit Based Employer including Veterans/Disabled and other protected categories.