Wheelchair Agent in Orlando, Florida at Maximus Global Services

Summary/Objective

Airport wheelchair agents play a critical role in ensuring safe, efficient, and comfortable travel for passengers with mobility challenges. The position requires a combination of physical endurance, customer service skills, and coordination with airport staff, making it essential for maintaining a positive passenger experience throughout the airport journey

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Passenger Transport: Safely push or escort passengers in wheelchairs to gates, terminals, baggage claim, or other airport locations, ensuring timely arrival and comfort.Customer Assistance: Provide directions, general airport information, and support during check-in, security screening, and boarding.Coordination: Work with dispatchers, gate agents, and airline staff to manage wheelchair-assisted passengers efficiently.Documentation: Maintain wheelchair logs, complete incident reports for accidents or unusual events, and ensure all wheelchairs are accounted for at the end of shifts.Equipment Handling: Operate wheelchairs, jetways, and other airport equipment safely, and assist with baggage handling when required.

Required Skills and Qualifications

Physical Stamina: Ability to lift, push, pull, carry, squat, bend, and stand for extended periods; capable of handling weights up to 75 pounds or more huntleighusa.com+1.Customer Service: Strong interpersonal skills to interact positively with passengers, airline staff, and the general public huntleighusa.com+1.Communication: Ability to read, write, and speak English clearly, and follow verbal and written instructions huntleighusa.com.Security Clearance: Must obtain airport security clearance and comply with TSA screening requirements huntleighusa.com+1.Education and Compliance: High school diploma or equivalent may be required; must pass drug and alcohol tests and adhere to safety regulations

Supervisory Responsibility

This position has no supervisory responsibilities.

Work EnvironmentShifts: Flexible schedule including nights, weekends, holidays, and overtime avature.net.Physical Demands: Frequent walking, standing, climbing, kneeling, and lifting; repetitive physical activity is common avature.net.Customer Interaction: Direct engagement with passengers requiring special assistance, including those using wheelchairs, scooters, or walkers

This is a part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7).

Travel

No travel is expected for this position.

Required Education and Experience

1. High school diploma or GED.

Additional Eligibility Qualifications

1. As a condition of employment, employee must successfully complete a background investigation and a

post-offer/pre-employment drug/alcohol test

2. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the

general public in a professional and effective manner; must be able to use initiative and independent

judgment within established guidelines

3. Must be able to read and understand all operating and airport procedures and instructions.

4. Must be able to handle pressure of working with high volume general public (constantly to occasionally

depending on assignment)

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties

or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may

change at any time with or without notice.